The post holder is responsible for providing effective administrative support to the HR Business Partner, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and training compliance.
Responsibilities
- Carry out administrative processes as instructed
- Assist with recruitment and pre-employment checks for new employees
- Maintain the staff training database
- Assist with maintaining staffing records in accordance with organisational policies and procedures
- Act as the first point of contact on behalf of the HR Business Partner when required
- Handle other telephone and general enquiries
- Taking messages
- Processing all forms of communication relating to areas of work
- All forms of data entry and record keeping relating to areas of work
- Follow and adhere to Health and Safety procedures
- Ensuring work areas are tidy
- Any other delegated duties considered appropriate for the post
Communication
- Communicate effectively to deliver excellent customer service to colleagues, practices and external partners
- Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality
- Promote effective teamwork with all staff
- Provide appropriate communication to identify problems and solutions promptly
Other
- An understanding, acceptance and adherence to the need for strict confidentiality
- Take accountability and responsibility for own area of work
South Doc Services (SDS) is a non-profit making GP co-operative based in South Birmingham. We have been successful in providing primary, community and secondary care based services since 1996. We have a wealth of experience in working across the health economy. We have built a solid relationship with Urgent Care providers. They include NHS 111, WMAS, BCHC and secondary care.
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