Retail and Post Office Supervisor – Romsey

Retail and Post Office Supervisor – Romsey

Rate of pay

13.21

Job Description

• Contract: Part-time
• Weekend Availability: Required
• Experience: Minimum 2 years’ Post Office/retail/banking experience, with previous supervisory or team‑leading experience preferred
• DBS Check: Enhanced DBS required

Who are we?

At South Coast Retail, we’re proud to deliver essential Post Office and retail services across South West England.

Our branches are trusted hubs of the community, offering everything from bill payments and banking services to parcels and everyday essentials, always with a friendly, professional touch.

We’re on a mission to set new standards in customer service and branch excellence.

That means investing in great people, creating supportive workplaces, and staying committed to quality in everything we do.

Join us and be part of a growing team that puts community, customer care and operational excellence at the heart of its success.

What are we looking for?

We are looking for an experienced and motivated Retail & Post Office Supervisor to support the day-to‑day running of our branch.

As a Supervisor, you will lead by example, support and develop colleagues, maintain high standards of customer service and ensure the branch operates safely, efficiently and in line with South Coast Retail and Post Office requirements.

You will be a key point of contact for the team and will take responsibility for the branch when required, helping to create a positive, professional and customer-focused environment.

As part of the role, you’ll

• Lead and support the team
• Lead by example and demonstrate excellent customer service at all times.
• Support, coach and motivate colleagues to achieve branch standards and targets.
• Allocate tasks and support the effective running of the branch during each shift.
• Assist with staff training, induction and ongoing development.
• Provide guidance and support to colleagues when dealing with difficult customers, queries or operational issues.
• Promote a positive and supportive team culture.
• Communicate important company, Post Office and operational updates to the team.
• Manage branch operations
• Support the day-to‑day operation of the Post Office and retail branch.
• Ensure the branch is opened and closed securely and in accordance with company procedures.
• Complete daily branch checks and ensure required records are maintained accurately.
• Carry out cashing up, cash lifts, safe counts and other cash‑management procedures.
• Ensure cash, stock, equipment and branch assets are handled securely.
• Monitor queues and customer flow and ensure sufficient support is provided during busy periods.
• Identify operational issues and take appropriate action or **escalate** them promptly.
• Post Office & compliance
• Serve customers across all Post Office services, including mail, parcels, bill payments, banking services and identity checks.
• Ensure Post Office products and services are processed accurately and in accordance with current procedures.
• Maintain high standards of compliance and security across the branch.
• Support colleagues in following Post Office and South Coast Retail procedures.
• Ensure appropriate checks and controls are completed and recorded.
• Identify and report compliance, security or operational concerns.
• Keep up to date with changes to Post Office products, services, procedures and company requirements.
• Customer service
• Deliver outstanding customer service and set the standard for the team.
• Deal calmly and professionally with customer complaints and challenging situations.
• Resolve customer queries where possible and **escalate** appropriately when required.
• Build strong relationships with regular customers and the local community.
• Ensure the branch remains welcoming, clean, tidy and professionally presented.
• Retail & commercial performance
• Encourage the team to identify appropriate sales and service opportunities.
• Promote Post Office, retail, parcel and other services available within the branch.
• Support initiatives such as EVRi, DPD and other commercial services.
• Monitor branch performance and encourage the team to improve results.
• Maintain high standards of stock presentation, availability and merchandising.
• Assist with stock deliveries, replenishment, stock checks and inventory control.
• Identify opportunities to increase customer sessions and branch revenue.
• Health, safety & security
• Maintain a safe working environment for colleagues and customers.
• Ensure branch health and safety procedures are followed.
• Complete required safety and security checks.
• Report hazards, incidents, defects and maintenance issues promptly.
• Ensure colleagues understand and follow lone‑working, cash‑handling and security procedures.
• Take appropriate action in the event of an emergency and **escalate** where necessary.

We’re looking for someone who

• Has a minimum of 2 years’ Post Office and/or retail experience, with Post Office experience essential.
• Has previous supervisory, team‑leading or leadership experience, or can demonstrate the ability to step into a leadership role.
• Is confident taking responsibility for a branch and making appropriate decisions.
• Has excellent communication and interpersonal skills.
• Can motivate and support colleagues while maintaining professional standards.
• Is organised, reliable and able to prioritise effectively in a busy environment.
• Has excellent attention to detail and strong numeracy skills.
• Has a strong understanding of customer service and compliance.
• Is confident dealing with difficult customers and resolving problems.
• Is commercially aware and able to support the branch in achieving targets.
• Is enthusiastic, approachable and a natural problem‑solver.
• Is physically fit enough to lift and move parcels safely.
• Has the right to work in the UK.
• Is able to pass an enhanced DBS check.
• Is flexible and able to work weekends and varying shift patterns.

What does success look like?

As a Retail & Post Office Supervisor, you will help ensure that

• Customers receive consistently excellent service.
• The branch operates safely, securely and efficiently.
• Post Office procedures and compliance standards are maintained.
• Colleagues are supported, motivated and working effectively.
• Branch sales and service targets are actively promoted.
• Cash and stock are managed accurately and securely.
• The branch is clean, organised and professionally presented.
• Operational issues are identified and escalated quickly.
• The team understands what is expected of them and works together effectively.

Why Work With Us?

• Competitive pay and government pension scheme.
• Full Post Office training and ongoing development.
• Opportunity to progress within a growing business.
• Fast‑track career development – we love promoting from within.
• Supportive management and team culture.
• The opportunity to make a real difference within your local community.
• A role with genuine responsibility and the opportunity to develop your leadership skills.
• Working Hours

Our branches generally operate Monday to Saturday, and shift patterns may vary depending on business and customer needs.

Weekend availability is required for this role.

There may also be opportunities to work additional hours on a business‑needs basis, including providing holiday and sickness cover.

Employment is subject to satisfactory right‑to‑work checks and an enhanced DBS check.

This role involves handling cash, customer information and Post Office services and therefore requires a high level of integrity, accuracy, confidentiality and professionalism.