At a Glance
- Tasks: Serve customers, handle transactions, and maintain a tidy retail environment.
- Company: Join South Coast Retail, a trusted community hub in South West England.
- Benefits: Competitive pay, government pension, full training, and fast-track career development.
- Other info: Enjoy a supportive culture with varied shifts and opportunities for growth.
- Why this job: Be part of a friendly team delivering excellent customer service every day.
- Qualifications: 2 years retail experience preferred; must be enthusiastic and a problem-solver.
The predicted salary is between 26400 - 26400 £ per year.
Location: Mutley – Plymouth
Posted: Jul 17, 2026
Rate of pay: £12.71
Contract: Part-Time
Weekend Availability: Required
Experience: Minimum 2 years retail, post office or banking experience preferred
DBS Check: Enhanced DBS required
Who are we?
At South Coast Retail, we’re proud to deliver essential Post Office and retail services across South West England. Our branches are trusted hubs of the community, offering everything from bill payments to everyday essentials, always with a friendly, professional touch. We’re on a mission to set new standards in customer service and branch excellence. That means investing in great people, creating supportive workplaces, and staying committed to quality in everything we do. Join us and be part of a growing team that puts community and customer care at the heart of its success.
What are we looking for?
We are looking for energetic, customer-focused people to join us as Retail & Post Office Assistants. If you thrive in a fast-paced environment, love helping people, and pay close attention to detail, you will fit right in.
Responsibilities:
- Serve customers at the Post Office counter, including handling mail, parcels, bill payments, banking services, and identity checks.
- Provide knowledgeable support on Post Office products and services, ensuring accuracy and compliance.
- Process cash, card, and cheque transactions confidently and securely.
- Maintain high standards of stock presentation and keep retail areas clean, tidy, and well-organised.
- Assist with daily branch checks, including cashing up, cash lifts, and safe counts.
- Support customers with queries in a calm, friendly, and professional manner — even at busy times.
- Deliver outstanding service with a smile, every time.
- Work closely with a friendly team to keep things running smoothly.
We’re looking for someone who:
- Has at least 2 years’ retail experience (Post Office experience is a bonus, but not essential).
- Is enthusiastic, friendly, and a natural problem-solver.
- Has excellent communication and numeracy skills.
- Is physically fit enough to be able to lift and move parcels.
- Has the right to work in the UK.
- Is able to pass an enhanced DBS check.
Why Work With Us?
- Competitive pay & government pension scheme.
- Full Post Office training provided.
- Fast-track career development (we love promoting from within).
- Supportive and fun team culture.
Please note: Our branches operate Monday to Saturday, and shift patterns may vary each week depending on business needs.
Retail and Post Office Assistant – Mutley in Plymouth employer: South Coast Retail Group
South Coast Retail Group is an excellent employer, offering a supportive work culture that values customer service and teamwork. Employees benefit from flexible part-time hours, opportunities for professional growth, and a friendly environment in the picturesque town of Romsey, making it an ideal place for those seeking meaningful and rewarding employment in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Post Office Assistant – Mutley in Plymouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like South Coast Retail Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like South Coast Retail Group!
We think you need these skills to ace Retail and Post Office Assistant – Mutley in Plymouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at South Coast Retail Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at South Coast Retail Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show South Coast Retail Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at South Coast Retail Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
