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- Tasks: Be the friendly face of The Poets, supporting residents and managing front desk duties.
- Company: Join a family-owned care home company dedicated to high standards of resident care.
- Benefits: Access your pay as you earn, free DBS, pension, and industry-leading training.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Reception experience, strong communication skills, and a positive, caring attitude.
- Other info: Dynamic team atmosphere with opportunities for career progression and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
The Poets, 44-48 Shelley Road, Worthing, West Sussex, United Kingdom
Job Description
Posted Friday 12 September 2025 at 00:00
South Coast Nursing Homes is an established and successful, family owned and managed, care home company based in Worthing, West Sussex.
We currently operate 9 homes across East and West Sussex. We have 414 beds with the recent opening of a new Nursing home in central Worthing. Each registered home offers the highest standards of resident care and comfort, 24 hours – day and night, for long and short-term stays.
South Coast Nursing Homes are recruiting for a receptionistto join the team at our team at The Poets in Worthing.
Hours: 9am – 5pm – Monday to Friday
Suitable applicants would have reception experience and the ability to support in administration tasks.
Duties:
- Providing front of house reception and resident support as appropriate.
- Answering incoming calls and taking accurate messages
- Responding to emails in a timely efficient manor
- Providing necessary administrative support to the Manager and team.
- Following up on active enquiries about the home
- Giving tours of the home to prospective residents and their families
- Arranging taxis and hospital transport for residents as required.
- Minute taking for staff and resident meetings
- Experience in a similar roll
- Passionate about offering superior services and want to make a difference
- Kind and caring with a positive approach
- Energetic and hard-working;
- Team player
We are looking for someone who has:
- Confidence in their approach
- An ability to think on your feet and under pressure when dealing with multiple tasks
- Excellent communication with residents, families, managers and directors
- Good with their IT skills, such as Excel, Word, MS Office etc. Accuracy and attention to detail are essential
- A problem solver and solution provider as well as being a quick learner
Package:
- Access to your pay as you earn it
- Free DBS
- Pension and Employee Assistance Programme
- Industry leading training and development coupled with career progression
- Refer a friend scheme
Here at South Coast Nursing Homes, we value diversity and are committed to a culture of inclusivity, respect, and equality.
We are proud to be an equal opportunities employer and welcome applications from all suitably qualified persons, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background.
The Poets, 44-48 Shelley Road, Worthing, West Sussex, United Kingdom
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Receptionist - The Poets employer: South Coast Nursing Homes Ltd
Contact Detail:
South Coast Nursing Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - The Poets
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Poets and South Coast Nursing Homes. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common receptionist scenarios with a friend or in front of the mirror. This will help you feel more confident when answering questions about handling calls or giving tours.
✨Tip Number 3
Show off your personality! When you meet the team, let your kind and caring nature shine through. They’re looking for someone who fits in well, so don’t be afraid to show them the real you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at The Poets. We can’t wait to see your application!
We think you need these skills to ace Receptionist - The Poets
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for providing excellent service and your enthusiasm for joining our team at The Poets.
Tailor Your Experience: Make sure to highlight any relevant reception or administrative experience you have. We’re looking for someone who can handle multiple tasks with ease, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role at The Poets. Plus, it’s super easy!
How to prepare for a job interview at South Coast Nursing Homes Ltd
✨Know the Company
Before your interview, take some time to research The Poets and South Coast Nursing Homes. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Skills
Make sure to highlight your reception and administrative experience during the interview. Be ready to discuss specific examples of how you've handled multiple tasks, provided excellent customer service, or solved problems in previous roles. This will demonstrate that you're a perfect fit for the position.
✨Practice Common Questions
Prepare for common interview questions such as 'How do you handle stressful situations?' or 'Can you give an example of a time you went above and beyond for a resident or customer?'. Practising your answers will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like at The Poets. This shows that you’re engaged and serious about the role, plus it gives you valuable insights into the company culture.
