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- Tasks: Be the friendly face of Fernbank, supporting residents and managing calls.
- Company: Join a family-owned care home with a strong community focus.
- Benefits: Earn £12.21 per hour, enjoy flexible hours, and access training opportunities.
- Why this job: Make a difference in residents' lives while developing your skills.
- Qualifications: Reception experience and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with career progression opportunities.
Fernbank, 25-27 GRATWICKE ROAD, Worthing, West Sussex, United Kingdom
Job Description
South Coast Nursing Homes is an established and successful, family owned and managed, care home company based in Worthing, West Sussex.
We currently operate 9 homes across East and West Sussex. We have 414 beds with the recent opening of a new Nursing home in central Worthing. Each registered home offers the highest standards of resident care and comfort, 24 hours – day and night, for long and short-term stays.
South Coast Nursing Homes are recruiting a Receptionistto join the team at our team at Fernbank Residential Home in Worthing
Hours: 25 hrs average per week – 8am -1pm – Monday to Friday.
Suitable applicants would have reception experience and the ability to support in administration tasks.
Duties:
- Providing front of house reception and resident support as appropriate.
- Answering incoming calls and taking accurate messages and passing to the relevant person.
- Dealing with enquires and facilitating visits from prospective residents
- Providing necessary administrative support to the Manager and team.
- Arranging visits for families and residents.
- Arranging transport
We are looking for someone who is:
- Confidence in their approach
- An ability to think on your feet and under pressure when dealing with multiple tasks
- Excellent communication with residents, families, managers and directors
- Good with their IT skills, such as Excel, Word, MS Office etc. Accuracy and attention to detail are essential
- A problem solver and solution provider as well as being a quick learner
Package:
- £12.21 p/h weekdays and £12.82 weekends
- Access to your pay as you earn it
- Free DBS
- Pension and Employee Assistance Programme
- Industry leading training and development coupled with career progression
- Refer a friend scheme
Here at South Coast Nursing Homes, we value diversity and are committed to a culture of inclusivity, respect, and equality.
We are proud to be an equal opportunities employer and welcome applications from all suitably qualified persons, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background.
Fernbank, 25-27 GRATWICKE ROAD, Worthing, West Sussex, United Kingdom
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Receptionist - Fernbank Residential Home employer: South Coast Nursing Homes Ltd
Contact Detail:
South Coast Nursing Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Fernbank Residential Home
✨Tip Number 1
Get to know the company! Research South Coast Nursing Homes and their values. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact. Role-play with a friend or family member to get comfortable answering calls and dealing with enquiries. Confidence is key!
✨Tip Number 3
Show off your IT skills! Brush up on Excel, Word, and other software mentioned in the job description. Maybe even prepare a quick demo of how you’d handle a common admin task to showcase your abilities during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Receptionist - Fernbank Residential Home
Some tips for your application 🫡
Show Off Your Reception Skills: Make sure to highlight any previous reception experience you have. We want to see how you've handled front-of-house duties and supported administration tasks in the past.
Be Personable and Professional: Since you'll be the first point of contact for residents and families, let your personality shine through! Use a friendly tone in your application to show us you're confident and approachable.
Tailor Your Application: Read the job description carefully and tailor your application to match. Mention specific skills like your IT proficiency with Excel and Word, as well as your ability to think on your feet.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at South Coast Nursing Homes Ltd
✨Know the Company
Before your interview, take some time to research South Coast Nursing Homes. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples from your past experiences where you successfully handled inquiries or resolved issues. Practising clear and confident responses will demonstrate your ability to interact well with residents, families, and staff.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet or manage multiple tasks under pressure. Be ready to share these examples during the interview. Highlighting your problem-solving skills will reassure them that you can handle the dynamic environment of a care home.
✨Familiarise Yourself with IT Tools
Since the role requires good IT skills, brush up on your knowledge of Excel, Word, and other MS Office applications. You might be asked about your proficiency, so having specific examples of how you've used these tools in previous roles will give you an edge.
