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- Tasks: Support callers in crisis and provide essential health advice in a fast-paced environment.
- Company: Join the NHS 111 team, making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, NHS pension, and discounts at over 200 stores.
- Why this job: Be part of a vital service that helps people during their toughest moments.
- Qualifications: Good education and experience in customer service are essential.
- Other info: Full training provided; must be available for various shifts.
The predicted salary is between 21500 - 23500 £ per year.
NHS 111 Call Handler
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that\’s not just \’another job\’?
- Would you be able to calm someone having a mental health crisis?
- Would you be able to help a parent whose child has fallen and banged their head.
- Could you deal with helping somebody with a sore throat or toothache?
- Could you deal with helping somebody having a stroke or heart attack?
The 111 service takes a huge variety of calls, which makes no two days the same.
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
You do not need to have a medical background, just a desire to help. You\’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you\’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
Please note, This is NOT a work from home role. You would need to be available to work from a set Rota at our site in Bicester, Oxfordshire.
Benefits include:
- A nationally recognised qualification in NHS Pathways.
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free car parking
- Expert training and support from our dedicated in-house education team
- Rota basis
- *Annual Salary advertised is based on full time working hours
Qualifications and Training
Essential:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
For safeguarding reasons this role is only open to people aged over 18 years of age
Desirable:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
Desirable:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
The Recruitment Process:
-
Please apply for the role via Indeed
-
Assessment session – We\’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You\’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
-
Interview – an online interview with our NHS 111 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Disability support
If you have any queries relating to disability and the role or recruitment process, please get in touch
*Being part of a service that operates 24/7, candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays. Available rotas can be requested by emailing *
*Successful applicants will be required to undertake an Enhanced DBS check for adults and children*
Job Type: Full-time
Pay: £24,937.00-£26,598.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Application question(s):
- Do you have experience in a customer/patient services environment, dealing with the members of the general public?
- Do you have experience of using a telephone as a regular means of communication in a work environment?
- Do you have experience of using a computerised system
- Do you have a Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
- Please demonstrate by using an example your ability to handle stressful/sensitive situation with tact, diplomacy and assertiveness
Work authorisation:
- United Kingdom (required)
Work Location: In person
NHS 111 Health Advisor Full Time - Bicester employer: South Central Ambulance Service
Contact Detail:
South Central Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Full Time - Bicester
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the types of calls they handle and the skills needed. This will help you stand out during the assessment and interview process.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of situations, being able to express yourself clearly and compassionately is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t underestimate the power of resilience! Reflect on past experiences where you've handled stress or difficult situations. Be ready to share these examples during your interview to show you can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the training provided.
We think you need these skills to ace NHS 111 Health Advisor Full Time - Bicester
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let us see your genuine desire to help people. Share any experiences where you've made a difference in someone's life, even if it's not in a medical setting. This role is all about compassion and support!
Be Detailed and Efficient: Make sure your application is clear and concise. Highlight your relevant experience in customer service or similar roles, and don't forget to mention any skills that show you're organised and can handle multiple tasks under pressure.
Tailor Your Application: Read the job description carefully and align your skills and experiences with what we're looking for. Use keywords from the job listing to demonstrate that you understand the role and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at South Central Ambulance Service
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the types of calls you might handle, from mental health crises to minor ailments. This will help you demonstrate your readiness and enthusiasm for the role.
✨Showcase Your Compassion and Resilience
During the interview, be prepared to share examples of how you've handled stressful situations with empathy and assertiveness. The interviewers want to see that you can remain calm under pressure and provide support to those in need.
✨Highlight Relevant Experience
Even if you don’t have a medical background, draw on your customer service experience. Talk about times when you’ve dealt with the public, especially in challenging situations. This will show that you have the skills needed to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or how the team supports each other. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.