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- Tasks: Evaluate patients' conditions and provide support in a fast-paced environment.
- Company: Join South Central Ambulance Service NHS Foundation Trust, dedicated to high-quality patient care.
- Benefits: Enjoy competitive salary, NHS discounts, and ongoing professional development opportunities.
- Why this job: Make a real difference in patients' lives while working in a supportive, dynamic team.
- Qualifications: NMC or HCPC registration, 3 years post-registration experience, and excellent communication skills required.
- Other info: Full-time training provided; office-based role with no remote work options.
The predicted salary is between 32900 - 38700 £ per year.
A Vacancy at South Central Ambulance Service NHS Foundation Trust.
NHS 111 Integrated Urgent Care Clinical Advisor
NHS 111 Clinical Advisors – salary: Band 6 (£38,682 – £46,580) + unsocial hours allowance as per section 2 Agenda for Change.
Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.
Full and part time positions available.
We\’re now inviting new team members to join our upcoming training courses starting in October and November. Apply now to secure your place and kick-start your journey with us!
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
This is an office based role in our Otterbourne office, home/remote working is not available.
We cannot provide sponsorship for this role.
Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)
Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day.
Are you’re seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritizes high-quality patient care and the continuous professional development of its staff? We’re on the lookout for dependable, compassionate, and enthusiastic clinical advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.
You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.
• Training and support from our dedicated in house education team.
• A nationally recognized qualification in Pathways.
• Access to continual professional development and opportunities within SCAS and the NHS
• Occupational Health support along with an Employee Assistance Programme.
• Enrolment into the NHS Pension Scheme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
You will need to be able to commit to a9-week full time training programmewhich will be fully paid.
If you have;
• NMC registration or
• HCPC Registration
• At least 3 years minimum post registration experience
• Registered general nurse (RN1, RNA)
• Triage experience
• Ability to remain calm under pressure
• Good level of computer literacy
• Ability to communicate effectively
• Recent professional clinical experience
• Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length.
Desirable Requirements:
• Motivated towards further professional development
• Understanding of Clinical Governance and audit practices
• Flexible working approach
This advert closes on Sunday 3 Aug 2025
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NHS 111 Integrated Urgent Care Clinical Advisor - Otterbourne employer: South Central Ambulance Service NHS Foundation Trust
Contact Detail:
South Central Ambulance Service NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Integrated Urgent Care Clinical Advisor - Otterbourne
✨Tip Number 1
Familiarise yourself with the NHS 111 service and its protocols. Understanding how the service operates and the types of calls you might handle will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your clinical assessment skills, especially in triage. Being able to demonstrate your ability to evaluate symptoms effectively will show that you're ready for the challenges of the role.
✨Tip Number 3
Prepare for situational questions that assess your ability to remain calm under pressure. Think of examples from your past experiences where you've successfully managed stressful situations.
✨Tip Number 4
Network with current or former NHS 111 staff if possible. They can provide insights into the role and the work environment, which can be invaluable during your application process.
We think you need these skills to ace NHS 111 Integrated Urgent Care Clinical Advisor - Otterbourne
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an NHS 111 Integrated Urgent Care Clinical Advisor. Familiarise yourself with the types of calls you will handle and the skills required to manage them effectively.
Tailor Your CV: Highlight your relevant experience, especially any triage or clinical roles you've held. Emphasise your NMC or HCPC registration, and detail your ability to remain calm under pressure, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and your motivation for joining the NHS 111 team. Mention specific experiences that demonstrate your communication skills and ability to work in a fast-paced environment.
Prepare for Potential Questions: Think about how you would respond to scenarios related to the job, such as handling a mental health crisis or assessing symptoms over the phone. Being prepared will help you convey your suitability for the role during the application process.
How to prepare for a job interview at South Central Ambulance Service NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an NHS 111 Integrated Urgent Care Clinical Advisor. Familiarise yourself with the types of calls you might handle, from emergencies to minor ailments, and be prepared to discuss how your experience aligns with these scenarios.
✨Demonstrate Calmness Under Pressure
Given the nature of the role, it's crucial to showcase your ability to remain calm in high-pressure situations. Prepare examples from your past experiences where you successfully managed stressful situations, particularly in a clinical setting.
✨Highlight Communication Skills
Effective communication is key in this role. Be ready to discuss how you ensure clear and compassionate communication with patients over the phone. You might want to prepare a few examples that demonstrate your excellent telephone manner and ability to convey complex information simply.
✨Show Enthusiasm for Continuous Learning
The job requires a commitment to ongoing professional development. Express your eagerness to learn and grow within the role, and mention any relevant training or qualifications you have pursued in the past that align with the position.
