Business Analyst

We're looking for two experienced Business Analysts to join our Digital Delivery Service. You'll work across a wide range of council services, helping to deliver change, improve processes, and support digital transformation that makes a real difference to our communities. Are you an experienced Business Analyst who enjoys working with people, understanding how services operate and turning ideas into practical improvements?

What you'll be doing

• Working with services to understand business needs and challenges.
• Running workshops, interviews and discovery activities.
• Mapping and reviewing existing processes.
• Gathering, documenting and validating requirements.
• Identifying opportunities to improve services and customer experience.
• Supporting projects from initial analysis through to implementation.
• Building strong relationships with stakeholders across the organisation.

You'll have experience in business analysis, service improvement or business change and be comfortable engaging with a wide range of stakeholders.

You'll bring

• Experience gathering and documenting requirements.
• Strong process mapping and analytical skills.
• Experience facilitating workshops and stakeholder engagement.
• The ability to turn complex information into practical recommendations.
• Excellent communication and relationship-building skills.

Why join us?

This is an opportunity to work on a varied portfolio of projects and service improvements, collaborating with teams across the council to help shape how services are delivered in the future. You'll be part of a supportive Digital Delivery Service team that is passionate about continuous improvement and delivering positive outcomes for residents.

Location: Cambourne / Hybrid Working

If you're curious, analytical and enjoy solving problems, we'd love to hear from you.

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