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- Tasks: Welcome guests, manage check-ins, and ensure a top-notch lounge experience.
- Company: Join a prestigious hotel brand known for excellence and hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the face of luxury and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with a focus on personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Ensure that the Lounge food and drinks are replenished regularly. Clear soiled cutleries etc. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Perform other reasonable job duties as requested by Supervisors.
VIP Officer / Executive (Executive Lounge) employer: SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Contact Detail:
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Officer / Executive (Executive Lounge)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles, especially those at the company you're eyeing. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services and problem-solving. We all know that first impressions count, so show up looking sharp and ready to impress!
✨Tip Number 3
Show your enthusiasm for the role! When you’re chatting with potential employers, let them know why you’re excited about being a VIP Officer. Your passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the position.
We think you need these skills to ace VIP Officer / Executive (Executive Lounge)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out from the crowd.
Tailor Your Application: Make sure to customise your application for the VIP Officer role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a VIP Officer. Familiarise yourself with guest check-in processes, billing procedures, and how to handle guest requests. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a VIP Officer, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests or clients. Highlight your ability to handle difficult situations with grace and professionalism, as this will resonate well with the interviewers.
✨Dress to Impress
First impressions matter! Make sure you dress professionally and maintain a clean appearance. This reflects your understanding of the hospitality industry and shows that you take the role seriously. Remember, you’ll be a role model for guests and staff alike!
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
