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- Tasks: Welcome guests, manage check-ins, and ensure a top-notch lounge experience.
- Company: Join a prestigious hotel brand known for excellence and hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the face of luxury and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with a focus on personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Ensure that the Lounge food and drinks are replenished regularly. Clear soiled cutleries etc. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Perform other reasonable job duties as requested by Supervisors.
VIP Officer / Executive (Executive Lounge) in London employer: SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Contact Detail:
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Officer / Executive (Executive Lounge) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the hospitality industry, especially those who have worked at places like Marriott. They can give you insider tips and might even refer you for the VIP Officer role.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services and conflict resolution. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've handled guest requests or resolved issues in the past. This will demonstrate that you're ready to take on the responsibilities of a VIP Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace VIP Officer / Executive (Executive Lounge) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the VIP Officer role. Highlight your experience with guest services and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a VIP Officer. Familiarise yourself with guest check-in processes, billing procedures, and how to handle special requests. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a VIP Officer, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle difficult situations calmly and effectively, as this will demonstrate your suitability for the role.
✨Dress to Impress
First impressions matter! Make sure you dress professionally and maintain a clean appearance. This reflects your understanding of the hospitality industry and shows that you take the interview seriously. Remember, you’re applying for a position that requires a polished image.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
