Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests, handle reservations, and ensure their needs are met.
- Company: Join a leading hospitality brand known for its inclusive culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Respond to any questions from guests and follow up with guests, ensuring their requests have been met to their satisfaction.
Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Contact appropriate individuals or departments as necessary to resolve guest requests. Collaborate with management to develop and carry out ideas and procedures and set goals to continuously improve department performance.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Perform other reasonable job duties as requested by Supervisors.
Requires to work on weekends/public holidays and 3 rotating shifts.
Guest Relations Executive in London employer: SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Contact Detail:
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive in London
✨Tip Number 1
Get to know the company inside out! Research Marriott International and understand their values, culture, and what they look for in a Guest Relations Executive. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Guest Relations Executive, you'll be interacting with guests all day. Role-play common scenarios with friends or family to get comfortable responding to guest requests and handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Marriott. Plus, it might just give you an edge when applying through our website!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Mention something specific from your conversation to make it personal and memorable.
We think you need these skills to ace Guest Relations Executive in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for guest relations.
Tailor Your Application: Make sure to customise your application for the Guest Relations Executive role. Highlight your relevant experience and skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
✨Know the Company Inside Out
Before your interview, take some time to research Marriott International. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Guest Scenarios
Think about potential guest scenarios you might encounter as a Guest Relations Executive. Prepare responses for questions like how you would handle a dissatisfied guest or how you would manage special requests. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with guests, it's crucial to demonstrate your communication skills. During the interview, be clear and articulate in your responses. Use examples from past experiences where you successfully communicated with guests or resolved issues.
✨Emphasise Team Collaboration
Highlight your ability to work well within a team. Discuss any previous experiences where you collaborated with others to achieve common goals. This aligns with the job's requirement to support team efforts and develop positive working relationships.
