Learning & Development Executive

Assist the Director of Learning and Development in the following tasks:

• Verify training and development activities are aligned to the organization’s mission and vision.
• Maintain knowledge on brand and leadership development tools and resources.
• Ensure Training Manuals are updated and formatted correctly.
• Assist in coordinating and participate in associates’ relations events.
• Comply with all company policies on ethics.
• Support in driving the implementation of the brand standards and compliance trainings.
• Ensure all L&D reports, training records, administration are updated accurately.
• Promote a culture of learning and excellence.
• Conduct tours for school Learning Journeys.
• Work closely with department administrators and department heads while ensuring compliance on mandatory training.
• Support in managing the administrative tasks and lead the Marriott e-Learning platform.
• Use Marriott Global Sources and its associated sites as a reference and resources tool.
• Monitor and track mandatory compliance trainings, core trainings and other trainings.
• Work closely with the Director of Human Resources & Director of L&D to execute the Hotel Learning Plan.
• Involved in the arrangement of the property’s Orientation program to drive successful integration of hourly employees and interns into the organization.
• Proudly represent brand values and Company philosophy in all training and development activities.
• Promote a continuous high performance and learning culture ensuring maximum organizational learning is captured.
• Create a virtuous cycle of learning improvement.
• Monitor compliance of required training, including training programs for new hires and brand training initiatives.
• Perform standup training if required.
• Understand and utilize learning technology platforms and manage Learning Coordinator responsibilities to support the hotel’s training needs.
• Order and manage inventory of training materials and supplies.
• Prepare for training classes (e.g., liaising for venue, preparing of training materials, setup classes, breakdown classes).
• Perform other duties that are assigned by the Supervisor and Management.
• Participate in departmental daily stand-up meetings and model desired service behaviours in all interactions with guests and associates.
• Follow all company and safety and security policies and procedures.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by management.

Preferred Qualifications

• Education: Diploma or equivalent.
• Related Work Experience: At least 1 year of related work experience.