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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth stay experience.
- Company: Join a vibrant hospitality team dedicated to exceptional guest service.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 18000 - 30000 £ per year.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Perform other reasonable job duties as requested by Supervisors.
Front Desk Executive employer: SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Contact Detail:
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Front Desk Executive position!
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down those tricky questions about guest service and problem-solving. Get a friend to throw some curveballs at you, so you're ready for anything.
✨Tip Number 3
Show off your personality! When you get that interview, let your enthusiasm for guest service shine through. Remember, they want someone who can connect with guests and create a welcoming atmosphere.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Front Desk Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Front Desk Executive role. Highlight relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Desk Executive. Familiarise yourself with guest check-in processes, billing adjustments, and how to handle guest requests. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a Front Desk Executive, clear and professional communication is key. Practice answering common interview questions out loud, focusing on clarity and tone. You might even want to role-play with a friend to simulate the interview environment. This will help you feel more at ease when discussing how you would handle guest interactions.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or improved guest satisfaction. Be ready to share these stories during the interview, as they demonstrate your ability to think on your feet and provide excellent service, which is crucial for this role.
✨Dress the Part
First impressions matter, especially in a front-facing role. Make sure to dress professionally and maintain a clean appearance for your interview. This not only shows respect for the company but also reflects the standards you would uphold as a Front Desk Executive.
