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- Tasks: Assist guests with requests and ensure their stay is exceptional.
- Company: Join a vibrant hospitality team dedicated to guest satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and support.
The predicted salary is between 24000 - 36000 £ per year.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.
Concierge employer: SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Contact Detail:
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the industry, be ready to talk about why you're the perfect fit for a concierge role. Highlight your customer service skills and ability to handle unique requests with ease.
✨Tip Number 3
Stay proactive! If you see a job opening that excites you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be prepared for interviews! Research common questions for concierge roles and think about how you would handle specific guest scenarios. Show them you’re not just a great candidate, but the best choice for their team!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Concierge role. Highlight your experience with guest services and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Professional: Use clear and professional language in your written application. We appreciate well-structured documents that are easy to read. Remember, this is your chance to show us your communication skills, so make it count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the concierge role. Familiarise yourself with the specific responsibilities mentioned in the job description, like handling guest requests and providing information about local amenities. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a concierge, clear and professional communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively communicated with guests or colleagues in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve issues or meet unique needs. Be ready to share these experiences during your interview. Highlight your ability to think on your feet and how you can ensure guest satisfaction, which is crucial for a concierge role.
✨Dress the Part
First impressions matter! Make sure you dress professionally and maintain a clean appearance for your interview. This not only shows respect for the company but also reflects the standards expected of a concierge. Remember, you're aiming to embody the professionalism that guests will expect from you.
