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- Tasks: Answer guest requests via phone, email, and chat while ensuring satisfaction.
- Company: Join a dynamic hospitality team focused on exceptional guest experiences.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in the hospitality industry.
- Why this job: Be the friendly voice that makes guests feel welcome and valued.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work in a vibrant environment with diverse team members and exciting challenges.
The predicted salary is between 24000 - 36000 £ per year.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake‑up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection, and record transactions in the point‑of‑sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.
Requires working 3 rotating shifts (including night shift), weekends, and public holidays.
At Your Service Agent (Call Centre) employer: SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Contact Detail:
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land At Your Service Agent (Call Centre)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they treat their guests. This will help you tailor your responses and show that you’re a great fit for the At Your Service Agent role.
✨Tip Number 2
Practice your phone etiquette! Since this role involves a lot of communication over the phone, it’s crucial to sound professional and friendly. Try role-playing with a friend or family member to get comfortable with answering calls and addressing guest concerns.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you’ve handled tricky situations in the past. This will demonstrate your ability to manage guest requests and ensure their satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace At Your Service Agent (Call Centre)
Some tips for your application 🫡
Show Your Communication Skills: Since the role involves a lot of guest interaction, make sure your application highlights your communication skills. Use clear and professional language throughout your written application to reflect how you would interact with guests.
Tailor Your Application: Take a moment to customise your application for the At Your Service Agent position. Mention specific experiences that relate to handling guest requests or working in a call centre environment to show us you're the right fit.
Be Detail-Oriented: Attention to detail is key in this role. Ensure your application is free from typos and errors, and double-check that all information is accurate. This will demonstrate your ability to log guest requests accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an At Your Service Agent. Familiarise yourself with how to handle guest requests and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with guests, practice speaking clearly and professionally. You might want to do mock interviews with friends or family, focusing on how you would respond to common guest inquiries. This will help you sound natural and composed during the actual interview.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or helped someone in need. Be ready to share these stories during the interview, as they demonstrate your ability to handle guest concerns effectively and your commitment to customer satisfaction.
✨Dress the Part
First impressions matter! Make sure you dress professionally for your interview, reflecting the company’s standards. A clean and polished appearance shows that you take the opportunity seriously and are ready to represent the company well.
