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- Tasks: Handle customer queries via calls and emails, ensuring a smooth experience.
- Company: Join a supportive team at South Bay Center for Counseling/Community Development.
- Benefits: Fully remote work, structured hours, and comprehensive training provided.
- Why this job: Make a difference by helping customers with products you’ll love.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible team player with a proactive approach will thrive here.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Customer Service Advisor role at South Bay Center for Counseling/Community Development.
Location: Remote (UK-based), Candidates must be from Dorset, Somerset or Wiltshire — training will be held locally.
Hours: Monday to Friday, 9:00am – 5:30pm, with occasional Saturday mornings on a rota basis.
Start Date: Mid/Late October
Contract: Full-time, Permanent
What You’ll Do
- Handle inbound calls, emails, and customer queries with a professional and helpful approach.
- Process new orders, order amendments, rebates, and refunds accurately and efficiently.
- Liaise with courier partner (DHL) to track deliveries, resolve delays, manage product enquiries, and handle complaints.
- Build a thorough understanding of the website and product range to confidently support customers.
- Maintain accurate records of customer interactions and order updates.
- Work collaboratively with colleagues to ensure a smooth and positive customer journey.
What We’re Looking For
- Proven experience in a customer-facing role (either phone-based or face-to-face).
- Strong communication skills, particularly over the phone, with a clear and friendly manner.
- Confident using computers, online portals, and business systems.
- Excellent attention to detail, especially when inputting customer and order data.
- A proactive, self-motivated approach with the ability to work independently.
- A flexible team player who can adapt to changing priorities.
- An interest in food and cooking is desirable but not essential.
What We Offer
- Fully remote position from home.
- Structured Monday–Friday hours (9am–5:30pm), with occasional Saturday mornings on a rota.
- Supportive team environment with training provided.
- The chance to work with products you’ll be proud to represent.
For further info please apply now or reach out to us on 01258 458 695.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
Industries
- Administrative and Support Services
Referrals increase your chances of interviewing at South Bay Center for Counseling/Community Development by 2x
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Waste Operative employer: South Bay Center for Counseling/Community Development
Contact Detail:
South Bay Center for Counseling/Community Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste Operative
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time browsing their website and social media. This will help you understand their values and products, making it easier for you to connect during the conversation.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly when handling queries.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that highlight your communication skills and attention to detail. These stories will make you stand out as a candidate who can handle customer interactions effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Waste Operative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Waste Operative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role involves handling customer queries, it’s important to demonstrate your strong communication skills. Use clear and friendly language in your application to give us a taste of how you’d interact with customers.
Be Detail-Oriented: Pay close attention to detail when filling out your application. Double-check for any typos or errors, especially in your contact information. We love candidates who take pride in their work and can maintain accurate records!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at South Bay Center for Counseling/Community Development
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the job description, especially the key responsibilities like handling customer queries and processing orders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice speaking clearly and friendly. You could do mock interviews with a friend or even record yourself to see how you come across. Focus on being professional yet approachable, as this is what the company is looking for in a candidate.
✨Show Off Your Attention to Detail
During the interview, be ready to discuss examples from your past experiences where your attention to detail made a difference. Whether it was accurately processing orders or managing customer data, having specific examples will demonstrate your capability and fit for the role.
✨Be Ready to Discuss Teamwork
The job requires collaboration with colleagues, so think of instances where you've worked well in a team. Be prepared to share how you adapt to changing priorities and support your teammates. This will highlight your flexibility and team player attitude, which are essential for success in this role.