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- Tasks: Assist customers by booking appointments and managing schedules remotely.
- Company: Join the friendly team at South Bay Center for Counseling/Community Development.
- Benefits: Enjoy remote work, competitive pay, and potential for long-term employment.
- Why this job: Immediate start, supportive culture, and a chance to make a difference in the community.
- Qualifications: 2-3 years of customer service experience and excellent communication skills required.
- Other info: Must be based near Shaftesbury for occasional on-site training.
Join to apply for the Customer Service Advisor role at South Bay Center for Counseling/Community Development
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor role at South Bay Center for Counseling/Community Development
Customer Service Advisor Remote (Immediate Start)
Remote-based |
Monday to Friday | 9:00 AM 5:00 PM | 35 hours per week – 1 hour lunchbreak
£13.19 per hour / £24,000 pro-rata
3-month temporary contract (potential for extension or permanent role)
We are currently recruiting Customer Service Advisors to join our clients friendly and professional team on an immediate start basis. This is a fully remote position, but applicants must be based near Shaftesbury due to occasional on-site requirements or training needs.
What Were Looking For
- 2-3+ years of customer service experience
- Previous experience in a fast-paced call centre environment
- Proficient in data entry and using customer databases
- Comfortable working within a confidential and sensitive environment
- Excellent written and verbal communication skills
- High level of attention to detail and accuracy
- Calm, composed, and professional under pressure
- Polite, empathetic, and solution-focused
- Proactive and self-motivated
- Experience with Salesforce (desirable but not essential)
Key Responsibilities:
- Booking appointments and managing schedules
- Accurate data entry and updating customer records
- Responding to inbound calls and emails
- Handling complaints and resolving customer issues
- Escalating any concerns to the appropriate supervisor or team
Why Apply?
- Immediate start available
- Fully remote working
- Competitive hourly rate
- Potential for long-term or permanent employment
Interested? Apply now or you can call01258 458 695 wed love to hear from you!
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Production Operative employer: South Bay Center for Counseling/Community Development
Contact Detail:
South Bay Center for Counseling/Community Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Operative
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding the mission of South Bay Center for Counseling/Community Development will help you align your responses during any interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you handled difficult situations or resolved complaints effectively, as this will demonstrate your capability in a fast-paced environment.
✨Tip Number 3
Brush up on your data entry skills and be ready to talk about any experience you have with customer databases. If you have used Salesforce before, even if it's not essential, mention it to highlight your technical proficiency.
✨Tip Number 4
Showcase your communication skills by practising how you would respond to common customer queries or complaints. Being calm and solution-focused is key, so role-playing these scenarios can help you feel more prepared.
We think you need these skills to ace Production Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your skills in data entry, communication, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities of the Customer Service Advisor position.
Highlight Key Skills: In your application, emphasise your attention to detail, ability to work under pressure, and proficiency with customer databases. If you have experience with Salesforce, be sure to mention it!
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at South Bay Center for Counseling/Community Development
✨Showcase Your Customer Service Experience
Make sure to highlight your 2-3+ years of customer service experience during the interview. Be prepared to discuss specific examples of how you've handled customer inquiries, resolved issues, and maintained a positive attitude in challenging situations.
✨Demonstrate Attention to Detail
Since the role requires accurate data entry and managing customer records, emphasise your attention to detail. You could mention any previous experiences where accuracy was crucial, and how you ensured that your work was error-free.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you had to handle complaints or difficult customers, and explain how you approached the situation and what the outcome was.
✨Familiarise Yourself with Remote Work Tools
As this is a remote position, it’s beneficial to be familiar with tools like Salesforce, even if it's not essential. Mention any relevant software you’ve used in the past and express your willingness to learn new systems quickly.
