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- Tasks: Join the Emergency Response Team to monitor alarms and respond to community needs.
- Company: Be part of a dedicated team ensuring safety and support in your community.
- Benefits: Earn between £26,335 to £28,324 annually plus a 10% non-core allowance.
- Why this job: Make a real impact while working flexible 12-hour shifts in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Enjoy a rolling shift pattern of 4 on, 4 off for work-life balance.
The predicted salary is between 26335 - 28324 £ per year.
Job Description
What is the role?
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To assist the Emergency Response Team in monitoring and responding to a Community Alarm Service, Domestic Abuse and Anti-Social Behaviour alarm service, telephone enquiries, lone worker system, and monitoring of a Public Space CCTV system.
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Please click on the option to download additional information on this vacancy to access the Job Description.
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Extra information:
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The Grade of this post is Grade 2 / Level 5, the hourly rate is from £14.43 to £15.52 and the annual salary is from £26,335 to £28,324 plus a 10% non-core allowance.
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Work pattern: 4 On 4 Off rolling Shift Pattern 12 hour shifts.
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The successful candidate will work from a designated office location.
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Customer Emergency Response Team Operator - McCall\'s Avenue, Ayr - SOA10853 - SOA10853 employer: South Ayrshire Council
Contact Detail:
South Ayrshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Emergency Response Team Operator - McCall\'s Avenue, Ayr - SOA10853 - SOA10853
✨Tip Number 1
Familiarize yourself with the specific responsibilities of the Emergency Response Team. Understanding the nuances of monitoring community alarms and responding to domestic abuse situations will show your commitment and readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in emergency response or customer service roles. This can set you apart from other candidates and demonstrate your ability to handle high-pressure situations effectively.
✨Tip Number 3
Research the local community and its specific needs regarding safety and security. Being knowledgeable about the area can help you understand the context of the job and show that you are proactive.
✨Tip Number 4
Prepare for potential situational questions during the interview. Think about how you would respond to various emergency scenarios, as this will demonstrate your critical thinking and problem-solving skills.
We think you need these skills to ace Customer Emergency Response Team Operator - McCall\'s Avenue, Ayr - SOA10853 - SOA10853
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Emergency Response Team Operator position. Understand the responsibilities, such as monitoring community alarms and responding to emergencies, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in emergency response, customer service, or related fields. Mention specific situations where you successfully handled emergencies or provided support.
Showcase Communication Skills: Since the role involves handling telephone enquiries and working with various alarm systems, highlight your communication skills. Provide examples of how you've effectively communicated in high-pressure situations.
Tailor Your Application: Customize your application documents to reflect the specific requirements of the job. Use keywords from the job description, such as 'Community Alarm Service' and 'CCTV monitoring', to demonstrate your fit for the role.
How to prepare for a job interview at South Ayrshire Council
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Emergency Response Team Operator. Familiarize yourself with community alarm services, domestic abuse protocols, and anti-social behavior responses.
✨Showcase Communication Skills
Since the role involves handling telephone inquiries and responding to alarms, demonstrate your strong communication skills. Be prepared to discuss how you would handle difficult situations or emergencies effectively.
✨Familiarize with Technology
The job requires monitoring a Public Space CCTV system and using a lone worker system. Brush up on any relevant technology or software that may be used in this role, and be ready to discuss your experience with similar systems.
✨Prepare for Shift Work
This position involves a 4 On 4 Off rolling shift pattern. Be ready to discuss your availability and how you manage work-life balance with such a schedule. Showing flexibility and readiness for shift work can set you apart.
