At a Glance
- Tasks: Deliver exceptional customer service across various channels and adapt to changing needs.
- Company: Join South Ayrshire Council, a community-focused organisation making a real difference.
- Benefits: Enjoy competitive salary, generous leave, wellbeing initiatives, and discounts on local services.
- Other info: Flexible hybrid working model with opportunities for personal and professional growth.
- Why this job: Be part of a team that values your skills and helps improve community wellbeing.
- Qualifications: Experience in customer service and strong ICT skills are essential.
The predicted salary is between 24065 - 29413 £ per year.
Customer Services within South Ayrshire Council is a fast-paced environment and working in this role you need to be completely customer focused and willing to go above and beyond to ensure you deliver the best possible service to each and every customer. Our advisors need to be flexible and adaptable to the ever changing nature of the service, working across a vast range of enquiry areas, multiple ICT systems, and interacting with customers by phone, digitally and face to face from a range of locations. We are particularly interested in candidates who have experience working in a similar role and can demonstrate strong ICT skills and skills in handling complex customer enquiries using a range of communication methods. Training and equipment will be provided to accommodate a hybrid working model; however, you will require internet access at home. Please note that whilst training you will require to work your entire working pattern from an office.
RESPONSIBILITIES
ABOUT US South Ayrshire is at the heart of historic Ayrshire, with a wealth of local heritage and culture, first class leisure amenities, world-wide travel links, diverse landscapes and thriving communities. Making a difference for our communities is at the heart of what we do and working with us means you can use your skills, knowledge and experience to help us do just that. We currently employ around 6000 people to serve a population of more than 112,000 people located across a diverse area that includes the towns of Ayr, Girvan, Maybole, Prestwick and Troon as well as small rural villages, coastline and farmland. We are an ambitious Council, and we aim to place people at the centre of everything we do as we look to deliver the best possible outcomes. We are ambitious for our communities too and our new Council Plan is based on priorities and outcomes that we believe will have the greatest impact on the wellbeing of our communities, our local economy, and our environment.
BENEFITS Here’s what we can offer!
- Competitive salary
- Excellent pension scheme
- Generous annual leave entitlement and enhanced leave scheme (purchase of up to 2 weeks’ holidays)
- Wellbeing initiatives and Occupational Health services
- A healthy environment supportive of work-life balance and caring responsibilities
- Car leasing scheme
- Discounts on major supermarkets and retailers, cinemas and gym memberships (including Council leisure facilities)
- Purchase of white goods and more via salary sacrifice
- Cycle to Work Scheme
- Scotwest Credit Union
ADDITIONAL INFORMATION The grade of this post is Level 5. The work style for this post is Hybrid Worker. The successful candidate will be required to work flexibly between home and the office and the frequency for attending the office may vary depending on the exigencies of the service. The work pattern is: Monday - Thursday 10.00am - 2.00pm, Friday 10.00am - 2.30pm.
Customer Services Adviser - Carnegie Library, Ayr - SOA12828 - SOA12828 in Cambridge employer: South Ayrshire Council
South Ayrshire Council is an exceptional employer dedicated to making a positive impact in our communities. With a strong focus on employee development and a supportive work culture, we offer opportunities for growth while providing high-quality learning and childcare services. Located in the vibrant and historic area of Ayr, our team enjoys a fulfilling work environment that values collaboration and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Adviser - Carnegie Library, Ayr - SOA12828 - SOA12828 in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South Ayrshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South Ayrshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Adviser - Carnegie Library, Ayr - SOA12828 - SOA12828 in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South Ayrshire Council:Your cover letter is your chance to shine! Tell us why you want to work at South Ayrshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South Ayrshire Council!
How to prepare for a job interview at South Ayrshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
