At a Glance
- Tasks: Promote energy efficiency and provide advice to customers via phone and face-to-face.
- Company: Join a dynamic charity dedicated to creating a sustainable future.
- Benefits: Receive extensive training, flexible working, and the chance to make a real impact.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Help households save energy and money while tackling climate change.
- Qualifications: No prior knowledge needed, just a positive attitude and willingness to learn.
The predicted salary is between 28000 - 29432 £ per year.
The Customer Service Advisor will be employed on the Home Energy Scotland contract, based at the Energy Agency and will promote energy efficiency messages to householders in Ayrshire and Dumfries and Galloway.
You'll be part of a supportive team in a small but busy call centre. This is a target focused environment which is mainly phone based dealing with both inbound and outbound advice calls. You will support our customers by providing them with independent and impartial advice about how to keep warm and save energy and money in their homes.
In addition to this we operate an extensive events calendar throughout the year covering a wide variety of events across the area where you will deliver energy efficiency advice face to face with customers. Our aim is to deliver a world class advice service and everyone has a part to play in that. But don't worry, you don't need to know everything, you bring the right attitude and we provide the training. We have an extensive 6-8 week training plan which includes a City & Guilds and SQA qualification to ensure you have all the knowledge you need to advise our customers.
ABOUT US
The Energy Agency is a dynamic, independent charity dedicated to creating a sustainable future. We provide free, impartial and expert advice to households, businesses and communities, on energy efficiency, renewable energy and sustainable transport. Based in Ayr, we work with several local authorities to manage Scottish Government and council-funded programmes. These initiatives focus on delivering energy efficiency improvements, such as the installation of External Wall Insulation systems, to domestic properties.
Since 2008 we have operated the Home Energy Scotland advice centre for south-west Scotland. Funded by the Scottish Government and managed by the Energy Saving Trust, this centre is one of five across Scotland, supporting householders to reduce energy consumption, save money and lower carbon emissions. Beyond this, our work extends to educating future generations through energy lessons in schools and producing renewable energy via our Nethermills Hydro Scheme on the River Ayr, which is generating green electricity for the nearby Ayrshire College.
We offer rewarding careers where your efforts directly impact people's lives and contribute to tackling the climate change emergency.
ADDITIONAL INFORMATION
- The grade of this post is Level 5.
- This post is temporary until 31/03/2027.
- The work style for this post is Hybrid Worker.
- The successful candidate will be required to work flexibly between home and the office and the frequency for attending the office may vary depending on the exigencies of the service.
Customer Service Advisor - Energy Agency, 2 Forbes Drive, Ayr - SOA12737 - SOA12737 employer: South Ayrshire Council
The Energy Agency is an exceptional employer, offering a supportive and dynamic work environment in Ayr where you can make a real difference in people's lives by promoting energy efficiency. With comprehensive training programmes leading to recognised qualifications, employees have ample opportunities for personal and professional growth while contributing to vital sustainability initiatives. Join our passionate team and enjoy the unique advantage of working for a charity dedicated to tackling climate change and improving community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Energy Agency, 2 Forbes Drive, Ayr - SOA12737 - SOA12737
✨Get Plugged into Local Energy Events
Dive into energy and utilities-specific events in your area, like community workshops or regional renewable energy fairs. These gatherings are perfect for meeting industry insiders and gaining insights that can boost your chances when you chat with South Ayrshire Council.
✨Summer Opportunities Await!
Temporary roles in the energy sector often peak during summer or peak project periods. Keep your eyes open for advertised roles on sites like indeed.co.uk, but also consider reaching out directly to companies like South Ayrshire Council to ask about upcoming opportunities.
✨Show Your Passion for Sustainability
Craft a brief personal statement about why renewable energy matters to you, and be ready to share it in any interviews or conversations. This can help you stand out as someone who genuinely cares about the sector, a quality that can be golden for temporary roles.
✨Utilise Job Boards Specific to Energy
Check out job boards that focus on the energy sector, like Energy Jobline or RenewableEnergyJobs. These platforms are tailored to our industry, and you'll find temporary roles that may not be listed elsewhere, bringing you one step closer to landing that role at South Ayrshire Council.
We think you need these skills to ace Customer Service Advisor - Energy Agency, 2 Forbes Drive, Ayr - SOA12737 - SOA12737
Some tips for your application 🫡
Show Your Energy Sector Know-How:When you're applying for a temporary role in the energy and utilities sector, it’s crucial to showcase any relevant experience or knowledge you have. Highlight specific projects or coursework that demonstrate your understanding of energy systems, sustainability, or utilities management. This way, we can see you’re not just a candidate – you’re someone who knows the territory!
Certifications Matter!:If you've got any certifications related to energy management or renewable energy techniques, be sure to mention them! These are not just nice-to-haves but can really set you apart from other candidates. We’d love to see that commitment to the field reflected in your application. If you’ve got any safety training relevant to utilities, make it known!
Flexibility is Key for Temporary Roles:In your application, emphasise your availability and willingness to adapt to different roles or shifts. Since this is a temporary position, showing that you can hit the ground running and adjust to the needs of the team will make you a more attractive candidate to South Ayrshire Council.
Tailor Your CV to Shine:Ditch the one-size-fits-all CV approach! Tailor your CV specifically for the temporary role at South Ayrshire Council by emphasising skills that align with the job requirements. Be concise, but don’t forget to sprinkle in specific examples related to energy and utilities to make your application stand out. Remember, a well-customised CV speaks volumes!
How to prepare for a job interview at South Ayrshire Council
✨Show Your Passion for Sustainability
In the energy-utilities sector, it's key to highlight your commitment to sustainable practices and innovative solutions. Be ready to share examples of how you've engaged with energy efficiency projects or how you stay updated on industry trends. This shows that you're not just looking for a job, but genuinely care about making an impact.
✨Brush Up on Technical Knowledge
Temporary roles in energy-utilities often require specific technical knowledge related to energy systems, regulations, and emerging technologies. Make sure you’re familiar with tools like energy management software or simulations. You might get asked technical questions on how to optimise energy use or manage resources efficiently.
✨Flexibility is Key
Since this is a temporary position, the interviewer will likely want to know how quickly you can adapt to new environments and teams. Be prepared to discuss previous experiences where you had to learn on the job or take on new responsibilities swiftly. Highlighting your flexibility will show you're a great fit for short-term projects.
✨Demonstrate Your Teamwork Skills
In the energy-utilities sector, collaboration is essential. Come armed with examples that illustrate how well you work within a team — whether it’s during a challenging project or a routine operation. Temporary roles often involve stepping into existing teams, so showcasing your ability to integrate smoothly will set you apart.
