LS25/26 Primary Care Network Manager in Leeds

LS25/26 PCN is a collaborative network of 7 GP practices serving a population of approximately 75,000 patients. We are seeking a strategically capable, data-driven and operationally focused PCN Manager to oversee the day-to-day management, performance, and delivery of our PCN workforce and services across all practices. The postholder will ensure that PCN staff are well-managed, visible within practices, delivering measurable outcomes, and providing clear value for money, while supporting practices through services that reduce GP workload and improve patient access and experience.

Main duties of the job

• Workforce & People Management
  • Provide direct, hands-on management of the LS25/26 PCN workforce
  • Lead recruitment, onboarding, and workforce deployment across all practices
  • Ensure timely and effective performance management, including managing underperformance
  • Support staff development, wellbeing, and retention
• Operational Delivery & Performance
  • Oversee the day-to-day delivery of PCN services across all 7 practices
  • Ensure services are efficient, well organised, and responsive to practice need
  • Monitor activity, outcomes and productivity across all staff groups
  • Use data and operational insight to track performance and drive improvement
• Create value for PCN and Practices by leveraging ICT & AI
  • Work with practices to explore new opportunities for efficiency and service improvements made available by new ICT and AI solutions
  • Aim for and facilitate technological and working practice convergence across the PCN
• Practice Integration & Presence
  • Maintain a strong, consistent on-site presence across all member practices
  • Ensure PCN staff are embedded within practices, visible and accessible to practice teams, and working as part of practice rotas and day-to-day workflows
• Service Development & Improvement (Practice-Led)
  • Work with Practice Managers to identify operational pressures and service gaps
  • Support the development and refinement of services that demonstrate efficiency, value for money, and reduction in practice workload
  • Share learning and best practice across the network
• Financial Management & Value for Money
  • Support management of the PCN overall budget and ARRS staff budget with a focus on efficiency and sustainability
  • Ensure ARRS-funded staff roles deliver clear, measurable value to practices
  • Provide transparent reporting on costs, activity and outcomes
  • Support practices in understanding the impact and return on PCN services
• Governance, Compliance & Data
  • Ensure compliance with NHS guidance, contractual requirements and local policies
  • Maintain appropriate governance structures and reporting
  • Use data and business intelligence to understand variation in performance, support workforce planning, and track impact of service delivery
  • Ensure appropriate information governance standards are maintained
• Relationships & Ways of Working
  • Build strong working relationships with Practice Managers and practice teams, PCN Clinical Directors and Executive team, and local partners and stakeholders
  • Work in a collaborative and responsive way, supporting practices rather than directing them
• Equality and Diversity
  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues
  • Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures, policies and current legislation
  • Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behave in a manner which is non-judgemental and respects individuals, beliefs, circumstances, feelings, priorities and rights
• Personal/Professional Development
  • The post-holder will participate in any training programme implemented by the PCN as part of their employment
  • Carry out identified statutory and mandatory training
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Quality and Governance
  • The post-holder will strive to maintain quality within the PCN, and will alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Work effectively with individuals in other agencies
  • Effectively manage own time, workload and resources
  • Ensure that the PCN Board and Clinical Director/s adhere to the governance structure as set out in the Network Agreement
• Communication
  • The successful candidate will work primarily within the seven PCN practices with the possibility of some home working
  • The PCN Manager will ensure effective communication is maintained within the Primary Care Network and with all stakeholders outside of the network
  • Communicate effectively with PCN colleagues, to build strong and trusted relationships
  • Communicate effectively with partnership groups, patients and carers
• Confidentiality
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers
  • All such information from any source is to be regarded as strictly confidential
• Health and Safety At Work Act, 1974
  • Use personal security systems within the workplace according to PCN guidelines
  • Identify the risks involved in work activities and undertake such activities in a way that manages those risks across clinical and patient processes
  • Actively identify, report and review health and safety hazards and infection hazards immediately when identified
  • Routine management of own team / team areas, and maintenance of workspace standards
• Harassment And Bullying
  • The PCN condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias
• No Smoking Policy
  • Primary Care operates a no smoking policy

The appointed person should hold a full driving licence and have access to a vehicle to allow independent travel. The above is not an exhaustive list of duties and the PCN Manager will be expected to perform tasks as necessitated by the changing role within, and the overall objectives of, the organisation and PCN agenda. This is a role that is constantly developing as the influence of PCNs and their responsibilities are increasing. Discussions on any major changes will be held with the postholder.

Person Specification

• Qualifications
  • Educated to GCSE or equivalent
• Experience
  • Substantive line management experience, including performance management and addressing challenging behaviour
  • Multi-agency working and relationship building
  • Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines
  • Writing reports, bids and papers
  • Working independently, without direct supervision
  • Able to manage workload with conflicted priorities
  • Experience of financial management including budget and cash flow forecasting
  • Experience of negotiating and managing substantial contracts
  • Experience of workforce planning, forecasting and development
  • Experience of managing large multidisciplinary teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of chairing meetings, producing agendas and minutes
  • Experience of working in general practice with a good working knowledge of general practice systems, processes, and procedures
  • Using clinical systems and running reports
• Skills
  • Project management and a background of implementing and applying quality improvement tools and techniques
  • Proactive, pragmatic, delivery-focused and outcome-driven
  • Highly organised, resilient and adaptable within a fast-paced environment
  • Proven problem solving & analytical skills
  • Coaching, mentoring and supporting colleagues to work as an effective team and develop their own skills
  • Ability to reflect and share practice with peers
  • The ability to connect and communicate with people
  • Professional interpersonal skills with the ability to persuade and negotiate
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • High calibre of technical literacy: Microsoft Applications
  • Strong, complex data analysis capability using appropriate tools and techniques
• Physical Requirements
  • Commit to a DBS Check
  • The ability to fulfil the independent travel requirements of post
• Approach
  • Able to build and maintain relationships and trust with colleagues and practices whilst maintaining appropriate professional boundaries
  • Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
  • Maximise and evidence efficiency of staff utilisation & deployment with reference to member practice norms

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

£58,000 to £65,000 a year (Pro rata) Depending on experience.