Summer Enrolment Assistant in Birmingham

South & City College Birmingham is recruiting for Summer Enrolment Assistants (Casual) across all campuses to help manage the busy enrolment period. If you have strong IT skills, attention to detail, and a customer‑focused approach, we would love to hear from you. This role offers hands‑on experience working with our Information Services and Customer Experience teams to support the timely and accurate processing of learner enrolment records, ensuring compliance with college procedures and resolving issues as they arise.

As an Enrolment Assistant you will support various aspects of the enrolment process, including:

• Meet and Greet
• Registrations
• Call Centre operations
• Learner Support Fund (LSF) assistance
• IT support for student logins
• Confirmation and ID verification

Availability Requirements:

You must be available on all weekdays from Thursday 20 August to Friday 11 September. Minimum commitment: Thursday 20 August – Friday 28. Possible additional day: Saturday 22 August (subject to availability). Potential extension: You may be asked to continue working for a further two weeks, from Tuesday 1 September to Friday 11 September. Mandatory training: 1‑2 paid training days will take place during the week commencing 10 August, and attendance is required.

Key Accountabilities and Responsibilities:

• Provide a welcoming and professional first point of contact for students and visitors during the whole enrolment period.
• Assist students in completing the enrolment process accurately and efficiently, following college guidelines and procedures.
• Deliver excellent customer service across all campus sites, maintaining a friendly and professional approach to ensure a positive enrolment experience for all students.
• Handle enrolment‑related enquiries via phone, email, and in person, providing accurate information and high‑quality customer service.
• Guide students through the different stages of the enrolment process, ensuring eligibility criteria are met and supporting documentation is collected.
• Verify student identification and enrolment details, ensuring compliance with college and funding requirements.
• Input and update enrolment data with a high level of accuracy, supporting efficient reporting and record‑keeping.
• Work closely with the Management Information Services, Customer Experience, and Finance teams to support smooth and effective enrolment operations.
• Carry out any other duties which may be reasonably determined by the Line Manager / Enrolment Management Team.

Other Duties and Responsibilities:

• Comply with college policies and procedures and health and safety.
• Support the safeguarding and promotion of students' wellbeing.
• Maintain confidentiality in relation to all college information and comply with Data Protection Legislation.
• Support and actively participate in the implementation of the college's equal opportunity policy.

The college is committed to safeguarding and promoting the welfare of children and young adults and expects all staff to share this commitment. The successful applicant will be subject to all necessary pre‑employment checks, including enhanced DBS; prohibition check; childcare disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work. All applicants will be required to provide a minimum of two suitable references covering a 5‑year period. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The post is covered by Part 7 of the Immigration Act (2016). Therefore, the ability to speak fluent and spoken English is an essential requirement for this role.