At a Glance
- Tasks: Lead and manage the Anti-Social Behaviour service, ensuring effective prevention and enforcement.
- Company: London Borough of Hillingdon, committed to community safety and support.
- Benefits: Competitive daily rate, company vehicle, and a chance to make a real difference.
- Other info: Office-based role with hybrid flexibility; driving essential.
- Why this job: Be a key player in enhancing community safety and supporting vulnerable residents.
- Qualifications: Extensive experience in ASB management and strong leadership skills required.
- Service Manager - Anti-Social Behaviour
- Client: London Borough of
- Hillingdon
- Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: £400-£450 per day
Contract: Temporary until 31 January 2027 Hours: Monday to Friday, 9:00am-5:00pm Working arrangement: Technically hybrid, but primarily office-based DBS: Basic DBS required
Driving: Required as part of the role; company vehicle provided
About the role
We are recruiting an experienced Service Manager to provide strategic and operational leadership across a borough-wide Anti-Social Behaviour and associated enforcement service.
This is a senior, hands-on leadership position requiring someone who can quickly take ownership of the service, support operational teams and ensure that ASB prevention, investigation and enforcement activity is delivered effectively.
Although the role is technically hybrid, the successful candidate must be willing to work from the Uxbridge office more often than not.
Being visible, accessible and present on the floor is considered essential to providing the team with effective day-to-day leadership and support.
Key responsibilities
- Provide strategic and operational leadership across the Council's ASB and associated enforcement functions.
- Lead, manage and support teams operating within a fast-paced and complex environment.
- Oversee the prevention, investigation and enforcement of serious and complex ASB cases.
- Ensure appropriate action is taken to protect vulnerable residents, reduce harm and manage community risk.
- Maintain effective oversight of casework quality, service performance and operational delivery.
- Scrutinise and interpret performance information, identifying trends, risks and areas requiring improvement.
- Present performance data, service updates and recommendations to senior managers, elected members and partner organisations.
- Ensure services comply with relevant housing legislation, the Anti-Social Behaviour, Crime and Policing Act 2014 and other statutory requirements.
- Maintain compliance with Housing Regulator expectations and wider regulatory standards.
- Provide direction and professional guidance on complex, sensitive or high-risk ASB and enforcement cases.
- Strengthen partnership working with the police, community safety services, safeguarding teams, housing providers and other agencies.
- Support continuous service improvement and ensure resources are deployed effectively.
- Promote a visible, accountable and resident-focused leadership culture.
About you
You will be an established ASB or housing enforcement leader with substantial experience managing an operational service.
You must be confident taking responsibility from the outset and operating with minimal supervision or training.
You will combine strong statutory knowledge with credible people leadership, sound operational judgement and the ability to analyse and present complex performance information clearly.
Essential experience
- Extensive experience managing or leading an Anti-Social Behaviour service.
- Strong experience within social housing, a local authority, a housing association or a closely related community safety environment.
- Proven experience leading teams in a demanding operational setting.
- Experience overseeing complex ASB, tenancy enforcement or community safety cases.
- Demonstrable experience using performance information to scrutinise services and drive improvement.
- Experience presenting reports, findings and recommendations to different stakeholder groups.
Essential knowledge and skills
- Strong working knowledge of housing legislation.
- Detailed knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014.
- Sound understanding of safeguarding, vulnerability, risk management and enforcement practice.
- Strong leadership and people-management skills.
- Excellent written, verbal and presentation skills.
- Ability to interpret complex information and communicate it clearly.
- Strong decision-making and problem-solving abilities.
- Ability to work independently, prioritise competing demands and deliver under pressure.
- Confidence dealing with senior stakeholders, partner agencies and sensitive operational matters.
- Additional information
The successful candidate must be able to hit the ground running and provide immediate stability, direction and visible leadership to the service.
Regular attendance at the Civic Centre in Uxbridge is essential. This is not a predominantly home-based assignment, despite being technically classified as hybrid.
Driving is required as part of the role, with a company vehicle available. The successful candidate will also be required to complete a Basic DBS check
Service Manager - Anti-Social Behaviour employer: South Africa Tempest Resourcing
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Contact Details:
South Africa Tempest Resourcing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Anti-Social Behaviour
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Service Manager - Anti-Social Behaviour
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at South Africa Tempest Resourcing
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from South Africa Tempest Resourcing.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show South Africa Tempest Resourcing that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
