At a Glance
- Tasks: Lead and manage resident services to enhance housing quality and ensure customer satisfaction.
- Company: Respected Housing Association dedicated to improving lives and ending homelessness.
- Benefits: Competitive salary, supportive environment, and impactful leadership role.
- Other info: Join a collaborative team focused on continuous improvement and community engagement.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Experience in housing, property services, and strong leadership skills required.
The predicted salary is between 56238 - 56238 £ per year.
An exciting opportunity has arisen for an experienced Head of Resident Services to join a highly respected Housing Association committed to improving lives and ending homelessness. This role offers the opportunity to lead a critical operational service responsible for maintaining and improving housing assets while ensuring residents receive a high-quality, customer-focused service.
Reporting directly to the Director of Operations, the successful candidate will take ownership of Property Services, Repairs and Maintenance, Asset Management, Building Safety Compliance and Cleaning Services across the Association's housing portfolio.
Key Responsibilities- Lead and manage the Property Services team, ensuring delivery of an effective and customer-focused service.
- Oversee responsive repairs, planned maintenance, cyclical maintenance programmes and major works projects.
- Develop and implement long-term asset management strategies to protect and enhance housing stock.
- Ensure compliance with all statutory, regulatory, health and safety, fire safety and building safety requirements.
- Manage external contractors, consultants and service providers, ensuring high performance and value for money.
- Monitor repairs performance and service delivery against agreed KPIs and resident satisfaction measures.
- Lead service improvement initiatives and ensure continuous improvement across Property Services.
- Manage departmental budgets, expenditure and financial controls effectively.
- Ensure accurate performance reporting to Senior Leadership Teams and Board members.
- Maintain robust systems for stock condition data, compliance monitoring and record management.
- Promote resident engagement and involvement in service development and performance scrutiny.
- Support organisational objectives through strategic planning, risk management and operational leadership.
To be successful in this role, you will possess significant experience within Housing, Property Services or Asset Management environments and have a strong understanding of compliance and building safety responsibilities. You will be an effective leader with the ability to manage teams, contractors and complex service delivery programmes while maintaining a strong customer focus.
Essential Experience- Significant experience within Housing Associations, Social Housing, Local Authority or Property Services environments.
- Proven experience managing repairs, maintenance and asset management functions.
- Strong understanding of building safety, fire safety and health and safety compliance.
- Experience managing contractors and service level agreements.
- Budget management and financial control experience.
- Ability to analyse performance data and drive service improvement.
- Strong stakeholder management and communication skills.
- Experience leading and developing high-performing teams.
- 56,238 per annum
- 3-4 Month Contract
- 35 Hour Working Week
- Opportunity to work for an organisation making a genuine difference to residents' lives
- Senior leadership responsibility with significant operational impact
- Collaborative and supportive working environment
If you have a passion for delivering outstanding resident services, maintaining high-quality housing assets and leading successful property service teams, we'd love to hear from you. Apply today with your most up-to-date CV.
Head Of Resident Services in London employer: South Africa Tempest Resourcing
Join a highly respected Housing Association that is dedicated to improving lives and ending homelessness. As the Head of Resident Services, you will benefit from a collaborative and supportive work culture, with opportunities for professional growth and leadership development while making a genuine impact on residents' lives. Enjoy a competitive salary, a 35-hour working week, and the chance to lead a critical operational service in a role that truly matters.
Contact Details:
South Africa Tempest Resourcing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Resident Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference in residents' lives.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your experience with compliance and asset management will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining an organisation that’s committed to improving lives and ending homelessness.
We think you need these skills to ace Head Of Resident Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your background in Housing, Property Services, or Asset Management to show us you’re the right fit for the Head of Resident Services role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about improving lives and ending homelessness. Share specific examples of how you've led teams or managed projects that align with our mission and values.
Showcase Your Leadership Skills:We want to see your leadership style! Include examples of how you've successfully managed teams and contractors, and how you’ve driven service improvements in previous roles. This will help us understand your approach to leading the Property Services team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at South Africa Tempest Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of housing associations, property services, and asset management. Familiarise yourself with the key responsibilities listed in the job description, especially around compliance and building safety. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed complex service delivery programmes in the past. Think about specific challenges you faced and how you overcame them. This will help demonstrate your ability to lead effectively and maintain a strong customer focus.
✨Be Data Savvy
Since the role involves analysing performance data and driving service improvement, be ready to discuss how you've used data in previous roles. Bring examples of KPIs you've monitored and how you've used that information to enhance service delivery. This will highlight your analytical skills and commitment to continuous improvement.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the organisation's goals, resident engagement strategies, and how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
