At a Glance
- Tasks: Lead and manage resident services, ensuring high-quality housing and customer-focused support.
- Company: Respected Housing Association dedicated to improving lives and ending homelessness.
- Benefits: Competitive salary, impactful work, and a supportive team environment.
- Other info: Opportunity for significant operational impact and career growth.
- Why this job: Make a real difference in residents' lives while leading a dynamic team.
- Qualifications: Experience in housing, property services, and strong leadership skills required.
The predicted salary is between 56238 - 56238 £ per year.
An exciting opportunity has arisen for an experienced Head of Resident Services to join a highly respected Housing Association committed to improving lives and ending homelessness. This role offers the opportunity to lead a critical operational service responsible for maintaining and improving housing assets while ensuring residents receive a high-quality, customer-focused service.
Reporting directly to the Director of Operations, the successful candidate will take ownership of Property Services, Repairs and Maintenance, Asset Management, Building Safety Compliance and Cleaning Services across the Association's housing portfolio.
Key Responsibilities- Lead and manage the Property Services team, ensuring delivery of an effective and customer-focused service.
- Oversee responsive repairs, planned maintenance, cyclical maintenance programmes and major works projects.
- Develop and implement long-term asset management strategies to protect and enhance housing stock.
- Ensure compliance with all statutory, regulatory, health and safety, fire safety and building safety requirements.
- Manage external contractors, consultants and service providers, ensuring high performance and value for money.
- Monitor repairs performance and service delivery against agreed KPIs and resident satisfaction measures.
- Lead service improvement initiatives and ensure continuous improvement across Property Services.
- Manage departmental budgets, expenditure and financial controls effectively.
- Ensure accurate performance reporting to Senior Leadership Teams and Board members.
- Maintain robust systems for stock condition data, compliance monitoring and record management.
- Promote resident engagement and involvement in service development and performance scrutiny.
- Support organisational objectives through strategic planning, risk management and operational leadership.
To be successful in this role, you will possess significant experience within Housing, Property Services or Asset Management environments and have a strong understanding of compliance and building safety responsibilities. You will be an effective leader with the ability to manage teams, contractors and complex service delivery programmes while maintaining a strong customer focus.
Essential Experience- Significant experience within Housing Associations, Social Housing, Local Authority or Property Services environments.
- Proven experience managing repairs, maintenance and asset management functions.
- Strong understanding of building safety, fire safety and health and safety compliance.
- Experience managing contractors and service level agreements.
- Budget management and financial control experience.
- Ability to analyse performance data and drive service improvement.
- Strong stakeholder management and communication skills.
- Experience leading and developing high-performing teams.
- £56,238 per annum
- 3-4 Month Contract
- 35 Hour Working Week
- Opportunity to work for an organisation making a genuine difference to residents' lives
- Senior leadership responsibility with significant operational impact
- Collaborative and supportive working environment
If you have a passion for delivering outstanding resident services, maintaining high-quality housing assets and leading successful property service teams, we'd love to hear from you. Apply today with your most up-to-date CV.
Head Of Resident Services employer: South Africa Tempest Resourcing
Join a highly respected Housing Association that is dedicated to improving lives and ending homelessness. As the Head of Resident Services, you will benefit from a collaborative and supportive work culture, with opportunities for professional growth and leadership development while making a genuine impact on residents' lives. Enjoy a competitive salary and the chance to lead a critical operational service in a role that prioritises high-quality, customer-focused service delivery.
Contact Details:
South Africa Tempest Resourcing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Resident Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference in residents' lives.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved services in previous roles. Highlight your experience with compliance and safety standards, as these are crucial for the Head of Resident Services position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your CV polished and hit that apply button!
We think you need these skills to ace Head Of Resident Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your background in Housing, Property Services, or Asset Management to show us you’re the right fit for the Head of Resident Services role.
Showcase Leadership Skills:Since this role involves leading teams and managing contractors, be sure to include examples of your leadership experience. We want to see how you've successfully managed teams and improved service delivery in your previous roles.
Emphasise Compliance Knowledge:Given the importance of building safety and compliance in this position, make it clear that you understand these areas. Share any relevant certifications or experiences that demonstrate your expertise in health and safety regulations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at South Africa Tempest Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of housing associations, property services, and asset management. Familiarise yourself with the key responsibilities listed in the job description, especially around compliance and building safety. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed contractors or improved service delivery. Be ready to discuss your approach to team management and how you ensure a customer-focused service.
✨Data-Driven Decision Making
Since the role involves analysing performance data and driving service improvement, come prepared with examples of how you've used data to make decisions in previous roles. Highlight any experience you have with KPIs and how you've monitored and reported on performance.
✨Engage with Residents
Demonstrate your understanding of resident engagement and involvement. Think of ways you've previously promoted resident feedback or involvement in service development. This will show that you value their input and are committed to improving their living conditions.
