At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with sports enthusiasts.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and wellness support for you and your family.
- Other info: Enjoy a structured training programme and opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer service and sports passion.
- Qualifications: Must be 18+, with great customer service skills and a willingness to learn.
The predicted salary is between 13 - 14 £ per hour.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you. Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now…
Retail Sportsbook Associate (Evenings & Weekends) in Wood Green employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Our commitment to employee growth is evident through our structured training programmes and generous benefits, including competitive pay, wellness support, and enhanced leave entitlements. Located in Salford, Manchester, we provide a unique opportunity to be part of a community-focused business that champions responsible gambling while delivering unparalleled entertainment experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sportsbook Associate (Evenings & Weekends) in Wood Green
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in a retail environment. Role-play scenarios with friends or family to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current Betfred employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Betfred family and ready to kickstart your journey with us.
We think you need these skills to ace Retail Sportsbook Associate (Evenings & Weekends) in Wood Green
Some tips for your application 🫡
Show Your Passion:Let your love for sports and customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Betfred family!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the role. We’re looking for outstanding customer service skills, so don’t forget to mention any previous roles where you’ve excelled in this area.
Be Clear and Concise:When writing your cover letter or application, keep it straightforward. We appreciate clarity, so get straight to the point about why you’d be a great fit for the Retail Sportsbook Associate position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Brush up on the latest sports events, betting options, and promotions. This will not only show your enthusiasm but also help you engage customers effectively during the interview.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to create a welcoming environment will resonate well with the interviewers.
✨Show Your Team Spirit
Betfred values collaboration, so be ready to talk about how you work in a team. Share instances where you contributed to a group effort or helped a colleague. This will demonstrate that you're a team player who can enhance the customer experience.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Practice responding to scenarios like handling a difficult customer or managing cash transactions. This will showcase your readiness for the fast-paced retail environment.
