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- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a world-renowned bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and 24/7 online GP access.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: Must be 18+, with excellent customer service skills and a passion for learning.
The predicted salary is between 24000 - 30000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Retail Customer Service - 32 Hours in Wigan employer: South 11
Contact Detail:
South 11 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - 32 Hours in Wigan
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios with customers. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former Betfred employees on LinkedIn. They might share insights about the company culture or even give you a heads-up about the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Betfred family!
We think you need these skills to ace Retail Customer Service - 32 Hours in Wigan
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and the betting industry shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about enhancing our customers' experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the role itself!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at South 11
✨Know Your Stuff
Before the interview, make sure you brush up on Betfred's products and services. Familiarise yourself with their betting options, gaming machines, and any current promotions. This will show your enthusiasm and help you engage confidently with the interviewer.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to create a welcoming environment will resonate well with Betfred's focus on enhancing customer experiences.
✨Show Your Passion for Sports
Even if you don't have extensive knowledge of betting, showing a genuine interest in sports can set you apart. Be ready to talk about your favourite sports or teams and how that passion can translate into better customer interactions at Betfred.
✨Team Player Attitude
Betfred values collaboration, so be prepared to discuss how you've worked effectively in a team before. Share examples of how you contributed to a positive team dynamic and how you can bring that spirit to their retail teams.