At a Glance
- Tasks: Enhance customer experiences and process bets in a lively retail environment.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and wellness support.
- Other info: Structured training programme and opportunities for career growth.
- Why this job: Be part of a dynamic team and make every customer's day better.
- Qualifications: Must be 18+, with great customer service skills and a passion for sports.
The predicted salary is between 20000 - 25000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now…
In-Store Bet & Customer Experience Specialist in Swansea employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Located in Salford, Manchester, our retail teams play a crucial role in enhancing the betting experience for our customers while benefiting from comprehensive training programmes and opportunities for personal growth. With competitive pay, generous bonuses, and a commitment to employee wellbeing, we ensure that every team member feels valued and supported in their journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land In-Store Bet & Customer Experience Specialist in Swansea
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and the latest promotions. This way, when you chat with the team during interviews, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially in a betting environment. Role-playing with friends or family can help you feel more confident when it comes to engaging with customers.
✨Tip Number 3
Network like a pro! Connect with current Betfred employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace In-Store Bet & Customer Experience Specialist in Swansea
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for sports, betting, and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about enhancing our customers' experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the role. We love seeing how your background aligns with our mission to provide the ultimate betting experience.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Understand the betting process, gaming machines, and any current promotions. This knowledge will help you engage confidently with interviewers and show your passion for the role.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to create enjoyable experiences will resonate well with the interviewers.
✨Show Your Team Spirit
Betfred values collaboration, so be ready to talk about how you work in a team. Share instances where you contributed to a team goal or supported colleagues. This will demonstrate that you're a team player who can enhance the customer experience.
✨Embrace the Culture
Research Betfred’s history and commitment to responsible gambling. Showing that you align with their values and understand their mission will set you apart. Be prepared to discuss how you can contribute to a safe and enjoyable environment for customers.
