At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers in a lively retail environment.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and 24/7 online GP access.
- Other info: Diverse and inclusive workplace with opportunities for career advancement.
- Why this job: Be part of a dynamic team that values your growth and promotes responsible gambling.
- Qualifications: Must be 18+, with great customer service skills and a passion for sports.
The predicted salary is between 30000 - 30000 € per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Retail Customer Service - 30 Hours in Sutton employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Our commitment to employee growth is evident through our structured training programmes and generous benefits, including competitive pay, enhanced maternity and paternity leave, and access to 24/7 online GP services. Join us in Sutton, where you can be part of a dynamic team dedicated to providing unparalleled entertainment experiences while fostering a responsible gambling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 30 Hours in Sutton
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios with customers. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current Betfred employees on LinkedIn or at local events. They can give you insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Be yourself during the interview! We want to see your personality shine through. Show us your enthusiasm for sports and gaming, and don’t be afraid to share your ideas on how to enhance the customer experience.
We think you need these skills to ace Retail Customer Service - 30 Hours in Sutton
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and the betting industry! Mention any relevant experiences or interests that highlight your passion for sports, gaming, or providing top-notch service.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing to show that you understand what we're looking for and how you fit into our Betfred family.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Betfred!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Brush up on the latest promotions and sporting events, as being knowledgeable will help you engage customers effectively during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this will demonstrate your commitment to enhancing customer experiences.
✨Be a Team Player
Betfred values collaboration, so be ready to discuss how you've worked well in teams before. Share specific instances where teamwork led to success, showing that you can contribute positively to the retail environment.
✨Embrace the Culture
Understand Betfred's commitment to responsible gambling and community engagement. Be prepared to discuss how you can contribute to creating a welcoming and safe environment for customers, aligning with their values.
