At a Glance
- Tasks: Enhance customer experiences in retail, process bets, and engage with customers.
- Company: Join Betfred, a leader in the gaming and sports industry.
- Benefits: Competitive pay, bonuses, flexible hours, and wellness support.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of a fun team and make every customer's day better.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
The predicted salary is between 20000 - 25000 € per year.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player - collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What's in it for you
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Retail Customer Service - 24 Hours in Stranraer employer: South 11
At Betfred, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises employee growth and well-being. Our comprehensive training programme ensures you are well-prepared for your role, while our generous benefits, including competitive pay, bonuses, and 24/7 access to healthcare, demonstrate our commitment to supporting our team members. Join us in Stranraer, where we foster an inclusive environment that values diversity and encourages collaboration, making every day rewarding for both our employees and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 24 Hours in Stranraer
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products and services, especially the gaming machines and sports offerings. This way, when you walk into that interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, from processing bets to answering queries. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show us your team spirit! During interviews, highlight your experiences working in teams and how collaboration has improved customer experiences in your past roles. We love a candidate who values teamwork as much as we do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Betfred family and ready to kick off your journey with us.
We think you need these skills to ace Retail Customer Service - 24 Hours in Stranraer
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your outstanding customer service skills. We want to see how you engage with customers and create enjoyable experiences, so share any relevant examples from your past roles!
Be Passionate About Sports and Gaming:Even if you don't have extensive experience in sports or gaming, showing a genuine passion for these areas can really set you apart. Let us know why you're excited about the industry and how you can contribute to our team!
Tailor Your Application:Take the time to tailor your application to the specific role at Betfred. Use keywords from the job description and demonstrate how your skills and experiences align with what we're looking for. This shows us that you’re serious about joining our team!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with Betfred. Don’t miss out on this opportunity!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Brush up on the gaming machines, sports offerings, and any current promotions. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Customer Service is Key
Prepare to demonstrate your outstanding customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your ability to engage and create enjoyable experiences for customers.
✨Team Player Attitude
Betfred values collaboration, so be ready to discuss how you've worked effectively in a team before. Share specific instances where your teamwork improved customer experiences or helped achieve a common goal.
✨Embrace Learning Opportunities
Show your eagerness to learn and develop within the Betfred family. Mention any relevant training or development you've pursued in the past, and express your excitement about the structured training programme they offer.
