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- Tasks: Enhance customer experiences while processing bets and handling queries.
- Company: Join South 11, a leader in the sports betting industry.
- Benefits: Competitive pay, increasing annual leave, and online GP services.
- Other info: Be part of a diverse workplace promoting safer gambling.
- Why this job: Combine your passion for sports with exceptional customer service.
- Qualifications: Outstanding customer service skills and a flexible schedule.
The predicted salary is between 20000 - 25000 £ per year.
South 11 is seeking an Assistant Sales Manager in Wales to enhance customers’ experiences while processing bets and handling queries. This role requires outstanding customer service skills and the ability to work flexible hours, including weekends and public holidays. Candidates should have a passion for sports and betting.
Benefits include:
- Competitive pay
- Annual leave that increases with service
- Access to online GP services
Join us to contribute to a safer gambling environment and a diverse workplace.
Retail Sports & Customer Service Specialist employer: South 11
Contact Detail:
South 11 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sports & Customer Service Specialist
✨Tip Number 1
Get to know the company! Research South 11 and understand their values, especially around customer service and safer gambling. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can help you feel more confident when discussing your experience in the interview.
✨Tip Number 3
Show your passion for sports! Be ready to discuss your favourite sports and teams, and how that passion translates into providing excellent customer service. It’s all about connecting with customers who share your enthusiasm.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team at South 11!
We think you need these skills to ace Retail Sports & Customer Service Specialist
Some tips for your application 🫡
Show Your Passion for Sports: When writing your application, let your love for sports shine through! We want to see how your enthusiasm can enhance our customers' experiences. Share any relevant experiences or hobbies that showcase your passion.
Highlight Customer Service Skills: Make sure to emphasise your outstanding customer service skills in your application. We’re looking for candidates who can handle queries with ease and create a welcoming atmosphere for our customers. Use examples from past roles to illustrate your abilities.
Be Flexible and Open: Since this role requires flexible hours, including weekends and public holidays, mention your availability clearly. We appreciate candidates who are adaptable and ready to jump in when needed, so don’t shy away from sharing your flexibility!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better. So, don’t wait – submit your application today!
How to prepare for a job interview at South 11
✨Know Your Sports
Make sure you brush up on your sports knowledge before the interview. Being able to discuss recent games, players, and betting trends will show your passion for the industry and help you connect with the interviewer.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've successfully handled queries or resolved issues. This will demonstrate your ability to enhance customer experiences, which is key for this role.
✨Flexibility is Key
Since the job requires flexible hours, be ready to discuss your availability. Highlight your willingness to work weekends and public holidays, as this shows your commitment to the role and the team.
✨Understand Responsible Gambling
Familiarise yourself with responsible gambling practices. Being knowledgeable about creating a safer gambling environment will not only impress the interviewer but also align with the company's values.