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- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team in a fun, fast-paced retail environment.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
The predicted salary is between 20000 - 25000 £ per year.
From humble beginnings on the shop floor to becoming a world‑renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well‑presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you.
Your Betfred journey starts now…
Retail Customer Service - 40 Hours employer: South 11
Contact Detail:
South 11 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - 40 Hours
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and the latest promotions. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to engage and assist customers will set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Betfred employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining the Betfred family and starting your exciting journey with us.
We think you need these skills to ace Retail Customer Service - 40 Hours
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and the betting industry shine through in your application. We want to see that you’re excited about the role and ready to engage with our customers!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: When writing your cover letter or application, keep it straightforward. We appreciate clarity, so get to the point while showcasing your personality and why you’d be a great fit for Betfred.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your Betfred journey!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Understand the betting process, gaming machines, and any current promotions. This knowledge will help you engage confidently with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to enhance customer experiences.
✨Be a Team Player
Betfred values collaboration, so be ready to discuss how you've worked effectively in a team. Share specific instances where teamwork led to success, as this will highlight your fit within their retail teams.
✨Embrace the Culture
Research Betfred's history and commitment to responsible gambling. Show that you align with their values and are eager to contribute to a safe and enjoyable environment for customers. This will reflect your genuine interest in the role.