At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers in a lively retail environment.
- Company: Join Betfred, a leading name in the gaming and sports industry.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: We promote equality and inclusion, welcoming diverse applicants to thrive together.
- Why this job: Be part of a dynamic team and make every customer's day better while learning and growing.
- Qualifications: Must be 18+, with great customer service skills and a passion for sports or gaming.
The predicted salary is between 12 - 14 £ per hour.
Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well‑presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Retail Customer Service - 24-30 Hours employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. With a structured training programme, competitive pay, and generous benefits including enhanced maternity and paternity pay, our team members are supported every step of the way. Join us in creating a welcoming environment where your passion for customer service and sports can flourish, all while being part of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 24-30 Hours
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products and services, especially the gaming machines and sports offerings. This way, when you walk into that interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to engage and assist customers will set you apart from the crowd.
✨Tip Number 3
Show us your team spirit! We love collaboration at Betfred, so be ready to share examples of how you've worked well in a team before. Highlighting your teamwork skills can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Betfred family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Retail Customer Service - 24-30 Hours
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your outstanding customer service skills. We want to see how you engage with customers and create enjoyable experiences, so share any relevant examples from your past roles!
Be Passionate About Sports and Gaming:Even if you don't have extensive experience in sports or gaming, showing a genuine interest can set you apart. Let us know about your favourite sports or games and how they inspire you to provide great service.
Tailor Your Application:Take the time to tailor your application to our job description. Mention specific responsibilities like processing bets or handling cash transactions, and explain how your skills align with these tasks. It shows us you’re serious about the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services before the interview. This means understanding their gaming machines, sports offerings, and any current promotions. Being able to discuss these confidently will show your enthusiasm and readiness to enhance customer experiences.
✨Customer Service is Key
Prepare examples of how you've provided outstanding customer service in the past. Think about times when you handled queries or resolved issues effectively. This will demonstrate your ability to engage customers and create a welcoming environment, which is crucial for this role.
✨Show Your Team Spirit
Since collaboration is essential at Betfred, be ready to talk about your experience working in teams. Share specific instances where you contributed to a team goal or supported colleagues, highlighting your ability to work well with others to improve the customer experience.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills and adherence to policies like Think 25. Practice responding to hypothetical scenarios related to customer interactions or cash handling, as this will help you demonstrate your readiness for the responsibilities of the role.
