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- Tasks: Enhance customer experiences by processing bets and engaging with customers.
- Company: Join Betfred, a leading name in retail gaming with a vibrant team culture.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and generous leave.
- Other info: Structured training programme to kickstart your career as an Assistant Sales Manager.
- Why this job: Be part of a fun environment while helping customers enjoy their gaming experience.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
The predicted salary is between 10 - 12 £ per hour.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
Responsibilities
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity.
Retail Customer Service - 18-32 Hours employer: South 11
Contact Detail:
South 11 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - 18-32 Hours
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products and services, especially the gaming machines and sports offerings. This way, when you walk into that interview, you’ll be ready to impress with your knowledge and enthusiasm.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your teamwork skills! Betfred values collaboration, so be ready to share examples of how you’ve worked well in a team before. Highlighting your ability to contribute to a positive environment will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Betfred family. Let’s get you started on this exciting journey!
We think you need these skills to ace Retail Customer Service - 18-32 Hours
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and the gaming industry shine through. We want to see that you're excited about the role and ready to engage with our customers!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South 11
✨Know Your Stuff
Make sure you brush up on Betfred's products and services before the interview. Familiarise yourself with their gaming machines, sports offerings, and any current promotions. This will show that you're genuinely interested and ready to engage customers with expert knowledge.
✨Customer Service is Key
Prepare to demonstrate your outstanding customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will help you illustrate how you can create a welcoming environment and enhance customer experiences at Betfred.
✨Team Player Attitude
Collaboration is crucial in this role, so be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to a team goal or helped improve a process. This will highlight your ability to work well with others and support the Betfred family.
✨Embrace Learning Opportunities
Show your eagerness to learn and develop within the company. Talk about your willingness to participate in the structured training programme and how you plan to use it to flourish in your role. This will demonstrate your commitment to personal growth and aligning with Betfred's values.