At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a world-renowned bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: Structured training programme to kickstart your career as an Assistant Sales Manager.
- Why this job: Be part of a dynamic team and make a real impact in the betting industry.
- Qualifications: Must be 18+, have great customer service skills, and a passion for learning.
The predicted salary is between 12 - 15 € per hour.
From humble beginnings on the shop floor to becoming a world‑renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well‑presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
Retail Customer Service 18-24 Hours in Norfolk employer: South 11
At Betfred, we pride ourselves on being an excellent employer, offering a vibrant work culture that values teamwork and customer engagement. With a strong commitment to employee growth, we provide structured training programmes and opportunities for advancement within our retail teams. Located in Salford, Manchester, our shops are at the heart of local communities, and we offer competitive benefits including generous bonuses, enhanced maternity leave, and 24/7 access to an online GP, ensuring our employees feel valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service 18-24 Hours in Norfolk
✨Tip Number 1
Get to know Betfred! Familiarise yourself with their products and services before your interview. This shows you're genuinely interested and ready to engage customers with expert knowledge.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to engage and assist customers will set you apart.
✨Tip Number 3
Be a team player! Highlight your collaboration skills during interviews. Betfred values teamwork, so share examples of how you've worked well with others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Betfred family.
We think you need these skills to ace Retail Customer Service 18-24 Hours in Norfolk
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role at Betfred. Highlight your customer service skills and any relevant experience that shows you can engage with customers and create a welcoming environment.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at South 11
✨Know Your Stuff
Before the interview, make sure you brush up on Betfred's products and services. Familiarise yourself with their betting options, gaming machines, and any current promotions. This will show your enthusiasm and help you engage confidently with the interviewer.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to create a welcoming environment will resonate well with Betfred's focus on enhancing customer experiences.
✨Show Your Team Spirit
Betfred values collaboration, so be ready to talk about how you've worked effectively in a team before. Share stories that demonstrate your ability to support colleagues and contribute to a positive work atmosphere, as this aligns with their team-oriented culture.
✨Be Ready for Scenarios
Expect situational questions during the interview. Practice responding to scenarios related to customer queries or handling cash transactions. This will help you showcase your problem-solving skills and your commitment to responsible gambling practices.
