Retail Customer Service - 40 Hours in Luton

Luton Full-Time 22000 - 26000 £ / year (est.) No working from home possible

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At a Glance

Tasks: Process customer bets and handle queries while maintaining a welcoming environment.
Company: Betfred is dedicated to promoting responsible gambling and player safety.
Benefits: Enjoy competitive pay, bonuses, and access to a 24/7 online GP for you and your family.
Other info: Flexible working hours including evenings, weekends, and public holidays.
Why this job: Join a dynamic team where no two days are the same and develop your career.
Qualifications: Must be 18+, have outstanding customer service skills, and be eager to learn.

The predicted salary is between 22000 - 26000 £ per year.

Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.

No two days are the same, but your main responsibilities will include:

Processing customers’ bets in a timely and attentive manner.
Attending to all customer queries quickly and knowledgeably.
Engaging customers with expert knowledge of our products and promotions.
Supporting key promotional events throughout the sporting calendar.
Maintaining a well‑presented environment which customers love to be a part of.
Being a team player – collaboration is key to improving the customer experience.
Handling cash transactions with the upmost care and accuracy.
Following our Think 25 policy and adhering to our age verification processes.

We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

What you’ll need to succeed:

Be 18+ and have the right to work in the UK.
Must be able to work evenings, weekends, and public holidays.
Outstanding customer service skills and the ability to engage all customers.
A passion for sports, betting and gaming is beneficial but not essential.
An eagerness to learn, develop and flourish within the Betfred family.

What’s in it for you:

A competitive rate of pay and pension contribution.
Generous discretionary bonus schemes, incentives and competitions.
An annual leave entitlement that increases with your length of service.
Access to an online GP 24/7, 365 days a year for you and your immediate family.
Employee wellbeing support through our Employee Assistance Programme.
Enhanced Maternity & Paternity pay.
Long service recognition.
Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.