At a Glance
- Tasks: Enhance customer experiences and manage shop operations in a dynamic retail environment.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and 24/7 online GP access.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Must be 18+, with excellent customer service skills and a passion for learning.
The predicted salary is between 30000 - 40000 € per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well‑presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Shop Manager in London employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Our commitment to employee growth is evident through our structured training programmes and generous benefits, including competitive pay, bonuses, and comprehensive wellbeing support. Located in the heart of London, our shops are not just places of work but community hubs where you can make a real impact while enjoying a fulfilling career in the exciting world of betting and gaming.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in London
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We love team players who can create a welcoming environment!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates about Betfred right there, making it super easy for you to stay in the loop.
We think you need these skills to ace Shop Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for sports and customer service shine through. We want to see that you’re excited about the role and ready to engage with our customers!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Shop Manager role. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Betfred family!
How to prepare for a job interview at South 11
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Betfred’s offerings, from gaming machines to sports betting. This knowledge will not only impress your interviewers but also show that you're genuinely interested in enhancing customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to engage customers effectively.
✨Emphasise Teamwork
Betfred values collaboration, so be ready to discuss your experience working in teams. Share specific instances where you contributed to a team goal or supported colleagues, highlighting your role in creating a positive environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions or handling cash transactions. Practise your responses to these scenarios, focusing on how you would maintain a welcoming atmosphere while ensuring responsible gambling practices.
