At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team in a fun, fast-paced retail environment.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
The predicted salary is between 28800 - 28800 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Retail Customer Service - 40 Hours in London employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Our commitment to employee growth is evident through our structured training programmes and generous benefits, including competitive pay, enhanced maternity and paternity leave, and access to 24/7 online GP services. Located in the heart of Bermondsey, Southwark, our retail teams play a crucial role in delivering unparalleled entertainment experiences while fostering a diverse and inclusive environment where every colleague can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 40 Hours in London
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to engage and assist customers will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current Betfred employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready to showcase your teamwork skills! We love team players at Betfred, so think of examples where you've collaborated successfully with others. This will highlight your fit within our vibrant retail teams.
We think you need these skills to ace Retail Customer Service - 40 Hours in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and the betting industry shine through. We want to see that you’re excited about the role and ready to engage with our customers!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for Betfred.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services before the interview. Understand the betting process, gaming machines, and any current promotions. This will help you engage confidently with the interviewer and show your enthusiasm for the role.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to create a welcoming environment will resonate well with Betfred's focus on enhancing customer experiences.
✨Show Your Team Spirit
Betfred values collaboration, so be ready to talk about how you've worked effectively in a team. Share stories that demonstrate your ability to support colleagues and contribute to a positive work atmosphere, as this is crucial for success in retail.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Practice responding to scenarios related to customer queries or handling cash transactions. This will showcase your readiness to handle the dynamic nature of the retail environment at Betfred.
