At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and 24/7 online GP access.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team in a fun, fast-paced retail environment.
- Qualifications: Must be 18+, with great customer service skills and a passion for sports.
The predicted salary is between 20000 - 25000 € per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you. Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Retail Customer Service - 18-32 Hours in King's Lynn employer: South 11
At Betfred, we pride ourselves on being an exceptional employer that values our employees and their contributions to our success. With a strong focus on employee wellbeing, we offer competitive pay, generous bonuses, and a supportive work culture that encourages growth and development. Located in Salford, Manchester, our retail teams play a vital role in enhancing customer experiences while enjoying the benefits of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 18-32 Hours in King's Lynn
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios with customers. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former Betfred employees on LinkedIn. They might share insights about the company culture or even give you a heads-up on what to expect during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Betfred family. Good luck!
We think you need these skills to ace Retail Customer Service - 18-32 Hours in King's Lynn
Some tips for your application 🫡
Show Your Passion:Let your love for sports and customer service shine through in your application. We want to see that you're excited about the role and ready to engage with our customers!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just the good stuff!
Tailor Your Application:Make sure to align your application with what we’re looking for. Highlight your relevant experience and how it connects to the responsibilities mentioned in the job description. We love a personalised touch!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Understand the basics of betting, gaming machines, and any current promotions. This will help you answer questions confidently and show your enthusiasm for the role.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to engage and assist customers will demonstrate that you’re a great fit for the team.
✨Show Your Passion
Even if you don’t have extensive knowledge of sports or betting, showing a genuine interest can set you apart. Share any relevant experiences or interests that relate to the role, and express your eagerness to learn more about the industry.
✨Team Player Attitude
Be ready to talk about how you work in a team. Betfred values collaboration, so think of examples where you’ve successfully worked with others to achieve a common goal. This will highlight your ability to contribute positively to the team environment.
