At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and employee wellbeing support.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team in a fun, fast-paced environment.
- Qualifications: Must be 18+, with great customer service skills and a passion for sports.
The predicted salary is between 20000 - 25000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Retail Customer Service - 40 Hours in Folkestone employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Our retail teams play a crucial role in enhancing customer experiences, supported by competitive benefits such as generous bonuses, enhanced leave entitlements, and comprehensive wellbeing resources. Located in Salford, Manchester, we provide ample opportunities for personal and professional growth within a company that has deep roots in the community and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 40 Hours in Folkestone
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Betfred's history and values. This way, you can show off your knowledge and passion for their mission, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Show your personality! Betfred is all about creating enjoyable experiences for customers, so let your enthusiasm and friendliness shine through during the interview. A positive attitude can go a long way in making a great impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service - 40 Hours in Folkestone
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and the betting industry shine through. We want to see that you’re excited about the role and ready to engage with our customers!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've provided outstanding customer service in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your potential quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Understand the betting process, gaming machines, and any current promotions. This knowledge will help you engage confidently with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare to demonstrate your outstanding customer service abilities. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you can create a welcoming environment, just like Betfred aims to do.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult customer or processing a bet quickly. Practising these scenarios beforehand will help you respond effectively and showcase your problem-solving skills.
✨Emphasise Teamwork
Betfred values collaboration, so be prepared to discuss your experience working in teams. Share examples of how you've contributed to a team’s success and how you can bring that spirit to their retail environment.
