At a Glance
- Tasks: Enhance customer experiences and manage shop operations in a dynamic retail environment.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and 24/7 online GP access.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Must be 18+, with strong customer service skills and a passion for learning.
The predicted salary is between 30000 - 30000 € per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Shop Manager in Epsom employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Our commitment to employee growth is evident through our structured training programmes and generous benefits, including competitive pay, enhanced family leave, and 24/7 access to healthcare support. Join us in our Salford location, where you can be part of a dynamic team dedicated to providing unparalleled entertainment experiences while fostering a responsible gambling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Epsom
✨Tip Number 1
Get to know the company inside out! Research Betfred's history, values, and latest promotions. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your skills align with enhancing customer experiences, just like Betfred aims to do.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent Betfred well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your enthusiasm for the role and keep yourself fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Shop Manager in Epsom
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for sports, betting, and gaming in your application. Share any relevant experiences or interests that highlight your passion for the industry – it’ll make you stand out!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Shop Manager role. We want to see how you can enhance our customers' experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at South 11
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Betfred’s offerings, from gaming machines to sports betting. This knowledge will help you engage confidently with the interviewer and demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this is crucial for enhancing the customer experience at Betfred.
✨Emphasise Teamwork
Betfred values collaboration, so be ready to discuss your experiences working in teams. Share how you’ve contributed to a positive team environment and how you can bring that spirit to the shop floor.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing cash transactions. Practise your responses to these scenarios to show you can think on your feet and maintain a welcoming atmosphere.
