At a Glance
- Tasks: Analyse and optimise processes to enhance customer experience and operational efficiency.
- Company: Join Betfred, a forward-thinking company committed to continuous improvement.
- Benefits: Bonuses, retail discounts, pension contributions, and mental health support.
- Other info: Embrace a culture of diversity and inclusion while developing your career.
- Why this job: Make a real impact by improving processes that benefit colleagues and customers alike.
- Qualifications: Experience in process improvement and strong analytical skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Reporting to the Continuous Improvement and Process Excellence Manager, you’ll play a key role in analysing, optimising, and improving the processes that power our customer experience.
The Process Excellence Specialist plays a key role in supporting the design, delivery, and embedding of continuous improvement initiatives that enhance customer experience, reduce complexity, and drive operational efficiency. Working as part of the Operational Excellence function, you’ll help turn insight into action — analysing data, mapping workflows, identifying opportunities for improvement, and supporting the implementation of change. Collaborating with teams across Retail Operations, Technology, Compliance, and Customer Experience, you’ll help make processes simpler, smarter, and more effective. Your work will directly support the organisation’s mission: making it easier for colleagues to do brilliant work and for customers to have exceptional experiences.
What you will do
- Support the discovery, design, and delivery of process improvement initiatives under the guidance of the Continuous Improvement and Process Excellence Manager.
- Collaborate with the QA team and the Training and Knowledge Base Manager to understand the requirement of changes identified and translate them into actionable improvements.
- Work with Operational Team Managers to implement and embed agreed changes to processes, procedures, and systems.
- Assist in end-to-end process reviews, including data collection, mapping workflows, identifying friction points, and contributing ideas for practical solutions.
- Contribute to maintaining a continuous review and improvement cycle, ensuring feedback and insights are captured and acted upon.
- Help refine processes and policies to drive efficiency, productivity, and compliance with regulatory and statutory requirements.
- Ensure Operators and colleagues have the right information, guidance, and tools to measure performance and deliver outstanding customer experiences.
- Support the onboarding and embedding of new teams, ensuring effective processes are in place to deliver operational objectives.
- Build collaborative relationships across teams, helping to influence, align, and communicate effectively across functions.
- Support programme governance and stakeholder management by providing accurate updates, documentation, and data to inform decision-making.
- Assist in identifying and tracking risks, issues, and dependencies that could impact delivery timelines or outcomes.
- Contribute to the identification of automation and optimisation opportunities, supporting feasibility assessments and implementation planning.
- Demonstrate curiosity, attention to detail, and creativity when assessing problems and proposing solutions.
- Promote a continuous improvement mindset, helping to embed best practices and support knowledge sharing across the organisation.
What you will bring
- Experience in process improvement, operations, or business analysis, ideally within a customer-focused or regulated environment.
- Strong analytical, organisational, and problem-solving skills with a data-driven mindset.
- Effective communicator, able to collaborate and build relationships across multiple teams and levels.
- Desirable to have working knowledge of process improvement methodologies.
- Detail-oriented, proactive, and adaptable, with a genuine passion for improving colleague and customer experiences.
- Comfortable in a supporting role, turning strategic direction into operational delivery.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
Feel valued
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Process Excellence Specialist in England employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous improvement. As a Process Excellence Specialist, you'll benefit from comprehensive training and development opportunities, alongside a robust rewards package that includes bonuses, enhanced parental leave, and mental health support. Our commitment to equality, diversity, and inclusion ensures that every employee feels valued and empowered to contribute to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Process Excellence Specialist in England
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We think you need these skills to ace Process Excellence Specialist in England
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at South 11, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at South 11
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with South 11’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
