At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
The predicted salary is between 30000 - 30000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. While a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
Responsibilities
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well‑presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Qualifications
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you.
Retail Customer Service - 24 Hours in East Grinstead employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Our commitment to employee growth is evident through our structured training programmes and generous benefits, including competitive pay, bonuses, and comprehensive wellbeing support. Located in Salford, Manchester, we provide a unique opportunity to be part of a community-focused business that champions responsible gambling while delivering unparalleled entertainment experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 24 Hours in East Grinstead
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling queries and showcasing your outstanding customer service skills.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current Betfred employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Betfred family and ready to enhance our customers’ experiences.
We think you need these skills to ace Retail Customer Service - 24 Hours in East Grinstead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and the betting industry shine through. We want to see that you’re excited about the role and ready to engage with our customers!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've provided excellent customer service in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South 11
✨Know Your Stuff
Before the interview, brush up on Betfred's products and services. Familiarise yourself with their betting options, gaming machines, and any current promotions. This will show your enthusiasm and help you engage confidently with the interviewer.
✨Customer Service Focus
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to create enjoyable experiences will resonate well with Betfred's commitment to outstanding service.
✨Team Player Mindset
Betfred values collaboration, so be ready to talk about how you've worked effectively in teams before. Share stories that demonstrate your ability to support colleagues and contribute to a positive work environment, as this is key to enhancing customer experiences.
✨Embrace the Culture
Show your understanding of Betfred's journey and its roots in retail. Express your eagerness to be part of their innovative business and commitment to responsible gambling. This will reflect your alignment with their values and mission.
