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- Tasks: Enhance customer experiences in retail by processing bets and engaging with customers.
- Company: Join Betfred, a leader in the gaming and sports industry.
- Benefits: Competitive pay, bonuses, flexible hours, and 24/7 online GP access.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a fun team while learning about sports and gaming.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
The predicted salary is between 13 - 14 £ per hour.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
Responsibilities
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know and we will be happy to accommodate you.
Retail Customer Service - 18-32 Hours in Buckingham employer: South 11
Contact Detail:
South 11 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - 18-32 Hours in Buckingham
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products and services, especially the gaming machines and sports offerings. This way, when you walk into that interview, you’ll be ready to impress with your knowledge and enthusiasm.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, from processing bets to answering queries. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your teamwork spirit! Betfred values collaboration, so think of examples where you’ve worked well in a team. Whether it’s in sports or previous jobs, share those experiences to highlight your ability to contribute positively to our retail environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our commitment to responsible gambling, which is super important to us.
We think you need these skills to ace Retail Customer Service - 18-32 Hours in Buckingham
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your outstanding customer service skills. We want to see how you engage with customers and create enjoyable experiences, so share any relevant examples from your past roles!
Be Knowledgeable About Our Products: Demonstrate your knowledge of sports, betting, and gaming in your application. Even if you're not an expert, showing enthusiasm and a willingness to learn about our products will definitely catch our eye!
Tailor Your Application: Make your application stand out by tailoring it to the specific role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and you’ll be one step closer to starting your journey with us at Betfred!
How to prepare for a job interview at South 11
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Brush up on the gaming machines, sports offerings, and any current promotions. This will help you answer questions confidently and show your enthusiasm for the role.
✨Customer Service is Key
Prepare to demonstrate your outstanding customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your ability to engage and create enjoyable experiences.
✨Team Player Attitude
Be ready to discuss how you work well in a team. Betfred values collaboration, so think of instances where you contributed to a team goal or supported colleagues. This shows you’re not just about individual success but also about lifting others up.
✨Embrace Learning Opportunities
Express your eagerness to learn and develop within the Betfred family. Mention any relevant training or skills you’re keen to acquire. This will show that you’re committed to growing with the company and adapting to new challenges.