At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and 24/7 online GP access.
- Other info: Diverse and inclusive workplace with opportunities for career development.
- Why this job: Be part of a dynamic team that values your growth and promotes responsible gambling.
- Qualifications: Must be 18+, with excellent customer service skills and a passion for sports.
The predicted salary is between 20000 - 25000 € per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Retail Customer Service - 24 and 28 Hours in Airdrie employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. With comprehensive training programmes, competitive pay, and generous benefits including enhanced maternity and paternity pay, our employees are supported in their personal and professional growth. Located in Airdrie, North Lanarkshire, we foster a diverse and inclusive environment where every team member can thrive while contributing to our mission of delivering the ultimate betting experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 24 and 28 Hours in Airdrie
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former Betfred employees on LinkedIn. They might share insider tips or even refer you for the job, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Betfred family!
We think you need these skills to ace Retail Customer Service - 24 and 28 Hours in Airdrie
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and the betting industry shine through. We want to see that you’re genuinely excited about the role and ready to engage with our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've provided excellent customer service in the past – it’ll make you stand out!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South 11
✨Know Your Stuff
Before the interview, make sure you brush up on Betfred's products and services. Familiarise yourself with their betting options, gaming machines, and any current promotions. This will show your enthusiasm and help you engage confidently with the interviewer.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to handle queries quickly and knowledgeably will resonate well with the interviewers.
✨Show Your Team Spirit
Betfred values collaboration, so be ready to talk about how you work in a team. Share instances where you contributed to a positive team environment or helped a colleague. This will demonstrate that you're a team player who can enhance the customer experience.
✨Be Ready for Scenarios
Expect situational questions during the interview. Practice responses to scenarios like handling a difficult customer or managing cash transactions. Showing that you can think on your feet and maintain a welcoming environment will set you apart.
