At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a leader in the gaming and sports industry.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: Enjoy a structured training programme and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact on customer enjoyment.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
The predicted salary is between 25000 - 30000 £ per year.
Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well‑presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Shop Manager in Aberystwyth employer: South 11
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. Our structured training programme ensures you are well-prepared for your role as Shop Manager, while our competitive pay, generous bonuses, and comprehensive support services reflect our commitment to your success and satisfaction. Join us in fostering a responsible and enjoyable environment for our customers, where diversity and inclusion are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Aberystwyth
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on Betfred's website. Familiarise yourself with their products, services, and values. This will not only help you answer questions but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd handle customer queries or promote products. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Betfred values a welcoming environment, so be friendly and approachable. Share your passion for sports and gaming – it could be the key to making a lasting impression!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows your eagerness to join the Betfred family.
We think you need these skills to ace Shop Manager in Aberystwyth
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for sports, betting, and gaming in your application. Share any relevant experiences or interests that highlight your passion for the industry – it’ll make you stand out!
Customer Service Focus:Since outstanding customer service is key, make sure to include examples of how you've engaged with customers in the past. We want to know how you’ve made their experiences enjoyable and memorable.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Shop Manager role. This shows us you’re serious about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at South 11
✨Know Your Products
Before the interview, make sure you’re familiar with Betfred’s offerings, from gaming machines to sports betting. This knowledge will help you engage confidently with the interviewer and demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this is crucial for the Shop Manager position.
✨Emphasise Teamwork
Since collaboration is key at Betfred, be ready to discuss your experiences working in teams. Highlight how you’ve contributed to a positive team environment and improved customer experiences through teamwork.
✨Understand Responsible Gambling
Familiarise yourself with responsible gambling practices and Betfred’s commitment to player safety. Being able to discuss this during your interview shows that you align with their values and are ready to promote a safe environment for customers.
