At a Glance
- Tasks: Assist customers with orders, deliveries, and product queries during the busy Christmas season.
- Company: Join Sous Chef, a vibrant online shop for cooking enthusiasts.
- Benefits: Remote work, potential for permanent role, and supportive team environment.
- Other info: Flexible hours, training provided, and a chance to grow with the company.
- Why this job: Make a difference in customer experiences during the festive season while honing your skills.
- Qualifications: Customer service experience and excellent written communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Remote, UK-based
Full-time seasonal role: 1 November to 31 December
Potential permanent opportunity for the right person
9am to 5.30pm, 5 days per week, including weekends
About Sous Chef
Sous Chef is an online shop for people who love cooking, eating and discovering exceptional ingredients, cookware and tableware. We sell thousands of specialist products to home cooks, chefs and food lovers across the UK. Christmas is our busiest time of year, and we are looking for three reliable seasonal team members to help us give customers an excellent experience during peak season. This is a fixed-term seasonal role, but there may be the opportunity to move into a permanent role after the Christmas period.
The role
You will help customers with questions about their orders, deliveries, products, returns and replacements. Most of the work is written customer service — email, helpdesk tickets and online messages — so clear, accurate written communication is very important. You will be part of a small, supportive customer service team and will receive training on our systems, products and ways of working. We are looking for people who already have some customer service experience and know that they enjoy helping customers. This could be from online customer service, retail, hospitality, or other customer-facing roles. Experience in ecommerce and/or premium/high-end customer service would be particularly useful.
What you’ll be doing
- Order queries and delivery updates
- Missing, delayed or damaged parcels
- Returns, refunds, replacements and exchanges
- Product questions
- Stock availability questions
- Special requests during the Christmas period
- Escalating more complex issues to the permanent customer service team
- Keeping clear notes and records in our systems
- Using templates and AI-assisted tools carefully, while checking that every reply is accurate, helpful and personal
What we’re looking for
- Experienced in customer service and genuinely enjoy it
- Excellent written communicators
- Accurate and careful with details
- Friendly, calm and helpful
- Comfortable using computers and learning new systems
- Organised and able to manage a busy workload
- Reliable during the Christmas peak period
- Good at following processes, but confident enough to use common sense
- Interested in food, cooking or good ingredients — helpful, but not essential
You do not need years of experience, but you should have worked in a role where you have helped customers, guests or clients and understand what good customer service feels like.
Working pattern
This is a full-time seasonal role. You must be available to work between 9am and 5.30pm, including at weekends, during our Christmas peak period. There is no evening or overnight work. The role is remote-first, but you must be based in the UK and have a suitable quiet place to work from home. We will provide all computer equipment but you will need to provide reliable, fast internet access.
Contract length
The role starts on 1 November and runs until 31 December. There may be the possibility of a permanent role for the right person after the season, but this is not guaranteed.
How to apply
Please complete our application form and upload your CV and a short covering letter. As part of the application, we will ask a few questions about your availability and customer service experience, and ask you to complete a short written customer-service task. This helps us understand how you write, how you think about customers, and whether the role is likely to suit you.
Seasonal Customer Service Assistant in London employer: Sous Chef
At Sous Chef, we pride ourselves on being an excellent employer, especially during the bustling Christmas season. Our remote-first work culture fosters a supportive environment where team members can thrive, with opportunities for growth into permanent roles for those who excel. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying the flexibility of working from home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Customer Service Assistant in London
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Sous Chef.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Sous Chef.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Sous Chef.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Sous Chef!
We think you need these skills to ace Seasonal Customer Service Assistant in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Sous Chef, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Sous Chef!
How to prepare for a job interview at Sous Chef
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Sous Chef that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Sous Chef during this peak time and how you can be an asset to their team.
