About Sous Chef
Exceptional dishes start with extraordinary ingredients. Our small team travels, tastes and tests to uncover the very best from the world’s kitchens—from ingredients and gifts to tableware and cookware.
We’re an independent family company, inspiring home cooks and professional chefs since 2012. We look for outstanding flavour, thoughtful design and excellent craftsmanship, choosing products that give food lovers a reason to try something new.
Our ambitions are big, and every person in our team can make a visible difference to the business.
The role
Are you passionate about food and fascinated by what makes a great online experience?
We're looking for an Ecommerce Content & Merchandising Manager to make sure every product on Sous Chef is beautifully presented, easy to discover and performing at its best.
You’ll combine a love of food and cooking with experience in ecommerce, SEO and data analysis. You already work in ecommerce, where you've used data to improve the customer experience and grow sales.
You’ll take ownership of our online product catalogue, from launching exciting new products to improving the performance of existing ones. You’ll work closely with our buying, marketing and ecommerce teams, bringing together compelling content, thoughtful merchandising and commercial insight.
This is a hands‑on role with real ownership. We're looking for someone who enjoys making things happen, spots opportunities to improve how we work and takes pride in seeing the results.
Your mission
Help more food lovers discover Sous Chef
Work with our Ecommerce Manager to improve the structure and visibility of our website through SEO. Take ownership of product and collection metadata, internal linking and the ongoing improvement of our recipe and editorial content. Identify gaps and opportunities, keeping the site accurate, useful and easy to navigate for both customers and search engines.
Create an outstanding shopping experience
Make it a pleasure for customers to discover and explore our range. Own how products are presented and organised across the website, from collection pages and product recommendations to imagery, recipes and buying guides. Use customer insight and performance data to improve merchandising, help customers find the right products, and have confidence in them.
Bring brilliant new products to life
Own the online launch of new products, working with our buying team to ensure everything is ready for customers. Coordinate compelling imagery, engaging product descriptions and accurate product information, and set up products correctly in Shopify. Make sure launches happen smoothly on time and to a consistently high standard.
Use data to uncover opportunities for growth
Analyse product and category performance, including sales, margins, conversion rates and customer behaviour. Identify what's working, what's underperforming and where we could do better. Turn your findings into practical improvements to product presentation, merchandising and the customer journey – and measure their impact.
What you'll bring
A genuine love of food and cooking
You love discovering new ingredients, exploring different cuisines and finding inspiration for your next meal. You understand what makes a product exciting to a keen cook, and can put yourself in our customers' shoes. You're as interested in how someone might use a product as you are in how it's presented.
Ecommerce experience and commercial curiosity
You have at least two years' experience in ecommerce, with a good understanding of SEO and how an online store works. You're comfortable working with data, investigating performance and using what you learn to recommend improvements. You understand that great content should help customers make decisions and ultimately drive sales.
An organised mind and a sharp eye for detail
You can manage multiple projects and product launches without losing track of the details. You enjoy creating clear processes, keeping information accurate and making sure work gets finished to a high standard.
Independent, resourceful and driven to improve
You take ownership of outcomes, not just tasks. You're comfortable finding answers independently, asking good questions and challenging the way things have always been done. You notice opportunities to make things better and have the initiative and determination to follow them through.
Useful, but not essential
- Experience using Shopify, particularly product setup, collections and merchandising.
- Experience with Google Analytics, Ahrefs or other ecommerce analytics and SEO tools.
- Experience managing a large product catalogue, ideally in food, homeware or another consumer retail business.
- Experience creating or managing product content, imagery, recipes or buying guides.
Why join Sous Chef?
If you love food and want to combine that enthusiasm with your ecommerce skills, this is an opportunity to make a real difference. You'll help shape how customers discover and experience thousands of extraordinary products, working with people who share your enthusiasm for food and cooking. We're a small, ambitious team, where your ideas will be heard and you'll have the freedom to make improvements and see the results of your work.
Our benefits include:
- Hybrid working, with two days a week at our Hornsey office
- Private medical insurance through Vitality
- Life and critical illness insurance
- A company pension scheme
- A generous staff discount on our ingredients, cookware and tableware
- A discretionary bonus scheme
Location
Based in Hornsey, London N8 9DJ, with hybrid working and two days a week in the office.
Applications close 13 November.
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Ecommerce Content & Merchandising Executive employer: Sous Chef
At Sous Chef, we pride ourselves on being an excellent employer, especially during the bustling Christmas season. Our remote-first work culture fosters a supportive environment where team members can thrive, with opportunities for growth into permanent roles for those who excel. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying the flexibility of working from home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Content & Merchandising Executive
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Sous Chef are looking for when hiring for a Ecommerce Content & Merchandising Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Sous Chef for the Ecommerce Content & Merchandising Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Sous Chef as a Ecommerce Content & Merchandising Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Sous Chef’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Content & Merchandising Executive.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Sous Chef, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Sous Chef's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Sous Chef. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Sous Chef
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Sous Chef uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Sous Chef. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
