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- Tasks: Guide new clients through onboarding, ensuring they hit key milestones and drive product adoption.
- Company: Join SourceWhale, a leading AI-native Recruitment Productivity Platform with a people-first culture.
- Benefits: Enjoy 25 days holiday, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact in a fast-growing startup while developing your Customer Success career.
- Qualifications: 1-2 years in a customer-facing role; strong communication and problem-solving skills.
- Other info: Experience a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
About Us
SourceWhale is the leading AI-native Recruitment Productivity Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRM’s, emails, data providers etc - and with our best-in-class product, we are on a mission to be a leader in the Recruitment Technology space.
Why Us?
We’re a team of seriously talented, positive individuals and we invest heavily in our people - you won’t feel like a number here! We’re proud to have been named one of The Sunday Times Best Places to Work in 2025, a reflection of our commitment to building a people-first culture and supporting career growth at every level. This is an opportunity to join an agile tech startup that is growing faster than any other company in our space. We are completely profitable and have built an incredible product - just see our G2 reviews!
As a Launch Manager in the Mid-market Customer Success Team, you’ll own the onboarding journey for new clients - guiding them through transformation, delivering early value, and setting them up to hit key adoption, efficiency and revenue milestones. Reporting to the Global Mid-market Customer Success Team Manager, you’ll be part of a team with a clear mission: driving measurable success for every SourceWhale customer.
Day in the Life
- Launch Managers are specialists in driving product adoption and accelerating time to value. Through a structured, high-impact onboarding experience, you’ll ensure every customer starts strong.
- Own the first 3 months of the customer lifecycle, managing 4–6 new accounts per month.
- Partner with Account Executives to build tailored Success Plans aligned to each client’s goals, challenges, and definition of success.
- Lead technical setup, including CRM integrations and migrations, mapping, and testing, to ensure a seamless implementation from day one.
- Build strong relationships with stakeholders at all levels, including C-suite, to drive engagement and outcomes.
- Deliver engaging, tailored training sessions aligned to each client’s go-to-market strategy and workflows.
- Drive adoption through proactive, consistent outreach - identifying blockers early and resolving them quickly.
- Track progress against success metrics and communicate updates clearly to both customers and internal teams.
- Identify and act on expansion opportunities within the onboarding phase, using commercial insight to grow account value.
- Provide strategic guidance and best practice recommendations tailored to each customer’s unique setup.
- Collaborate closely with Account Management to ensure a seamless transition and long-term growth strategy.
- Lead review sessions with key stakeholders, measuring progress against adoption, outcomes, and overall experience.
- Deliver a comprehensive handover to Account Management, ensuring continuity and ongoing success.
- Conduct regular on-site visits to strengthen relationships and deepen engagement.
Who You Are
- Looking to break into / early on in your Customer Success career!
- 1-2 years experience in a high-touch, customer-facing role within RecTech, SalesTech, or a similar SaaS environment.
- Confident leading business transformation and change management initiatives.
- Exceptional communication skills, with the ability to simplify complex ideas for different audiences.
- Strong listening, problem-solving, and stakeholder management abilities.
- Comfortable working cross-functionally in a fast-paced startup environment.
- Proactive, driven, and eager to learn and develop.
- We welcome applications from backgrounds such as recruitment and sales as well as customer success.
What Sets You Apart
- Experience in Recruitment Technology or onboarding commercial/sales teams.
- Previous experience in recruiting or business development.
- A proven track record of high performance across adoption, customer satisfaction, and retention metrics.
- Strong technical aptitude and confidence working with integrations and systems.
Our Hiring Process
- Stage 1: Screening Interview with Talent Acquisition.
- Stage 2: Hiring Manager Interview.
- Stage 3: Task Interview with Hiring Manager and Head of Customer Success.
- Stage 4: Final Interview with VP of Customer Success.
What’s in it for you?
At SourceWhale, we champion a culture built on transparency, trust, and flexibility. Open communication is our norm, and everyone’s voice truly matters. We offer a flexible working model, balancing remote work with in-person collaboration. Our Customer Success Team typically meets in our Shoreditch office on Wednesdays, with additional office time entirely optional. We’re committed to continuous improvement, actively encouraging feedback, innovation, and new ideas. We also prioritise work-life balance and support our team with a comprehensive benefits package:
- 25 days holiday (not including public holidays).
- Macbook + any extra tech or software necessary for your role.
- Flexible business with flexible working arrangements.
- Private medical, dental & vision insurance.
- Income Protection Insurance.
- Employee Assistance Programme (EAP).
- Compassionate leave policy.
- Monthly social events.
- First hand experience of an early stage startup - huge ability to make an impact!
Customer Success Manager in Slough employer: SourceWhale
Contact Detail:
SourceWhale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at SourceWhale. A friendly chat can give you insights and maybe even a referral!
✨Tip Number 2
Prepare for your interviews by understanding SourceWhale's mission and values. Show us how your skills align with our goals, especially in driving customer success and product adoption.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to simplify complex ideas. Try explaining your past experiences to friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Customer Success role shine through. We want to see that you’re genuinely excited about helping clients succeed and making a difference in their journey with us.
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with our mission at SourceWhale. Highlight any relevant experience in RecTech or SaaS environments, as this will show us you understand the space we operate in.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This is your chance to demonstrate your exceptional communication skills right from the start!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at SourceWhale
✨Know Your Product Inside Out
Before the interview, make sure you understand SourceWhale's platform and how it integrates with various tools. Familiarise yourself with the key features and benefits, as well as the challenges recruiters face. This will help you demonstrate your knowledge and show how you can drive product adoption.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage customer relationships and drive success. Think about specific instances where you've helped clients achieve their goals or overcome challenges. This will illustrate your fit for the role and your proactive approach.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the company and the role. Inquire about the onboarding process, team dynamics, or how success is measured. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to customer onboarding and engagement. Prepare by thinking through potential scenarios and your approach to resolving issues or driving adoption. This will showcase your problem-solving skills and readiness for the role.