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For Companies At a Glance
- Tasks: Lead client onboarding, ensuring successful adoption and driving business transformation.
- Company: SourceWhale is a fast-growing tech startup revolutionising recruitment with innovative solutions.
- Benefits: Enjoy flexible work options, 25 days holiday, and comprehensive health insurance.
- Why this job: Join a dynamic team where your voice matters and make a real impact in a thriving startup.
- Qualifications: Experience in customer success within RecTech/SalesTech and strong communication skills required.
- Other info: We value diversity and encourage all to apply, even if you don't meet every criterion.
The predicted salary is between 43200 - 72000 £ per year.
SourceWhale is the leading Business Development and Headhunting Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRM’s, emails, data providers, LinkedIn - and with our best-in-class product, we are on a mission to be a leader in the Recruitment Technology space.
We’re a team of seriously talented, positive individuals and we invest heavily in our people - you won’t feel like a number here! This is an opportunity to join an agile tech startup that is growing faster than any other company in our space. We are completely profitable and have built an incredible product - just see our G2 reviews!
As our Senior Launch Manager, you will be the lead in the successful onboarding of our clients, guiding them in their business transformation and hitting key success metrics and ROI goals. Reporting directly into the Global Launch Team Lead based in the UK, this is an opportunity to join a newly formed team, with a clear remit and investment, based on a mutual goal, our clients' success with SourceWhale!
Day in the Life
- Collaborate with Account Executives to develop tailored Success Plans, setting realistic and achievable success criteria based on client goals.
- Leverage every customer interaction to discover needs and ensure training resonates with the team.
- Conduct proactive check-ins during onboarding to drive adoption, address challenges, and ensure successful outcomes.
- Lead technical setup, including CRM integrations and first logins, ensuring seamless implementation and tracking of SourceWhale’s impact.
- Deliver in-depth onboarding sessions, including training, Q&A, and check-ins, to support successful adoption and goal alignment.
- Identify early expansion opportunities within the client’s user base to grow account value during the onboarding phase.
- Collaborate with Account Management to make introductions into key POCs.
- Conduct off-boarding / handover calls with key decision-makers to review adoption, outcomes and experience in the first 3 months against the scorecard, and ensure a smooth transition into community management.
Who You Are
- CS experience in RecTech/SalesTech or similar SaaS startup space.
- Experience working with Mid-Market and Enterprise accounts.
- Experience onboarding a high volume of new users onto a platform.
- Experience with business transformation and change management.
- Excellent written and verbal communication, with the ability to simplify and translate complex ideas to different audiences.
- Strong listening and problem-solving skills.
- Ability to work cross-functionally in a startup environment.
- Driven and proactive approach with a strong willingness to learn.
What Sets You Apart
- Experience working for a Recruitment Technology company or onboarding commercial/sales departments within organisations.
- Previous Recruiting experience would be a plus.
- A proven track record of measured impact on clients onboarding new SaaS products.
- Strong technical acumen.
What’s In It For You
At SourceWhale, we champion a culture built on transparency, trust, and flexibility. Open communication is our norm, and everyone’s voice truly matters. We offer a flexible work model, allowing you to choose between office and remote work, recognizing the uniqueness of each individual's preferences. Collaboration is key, whether in the physical office or virtually. We’re committed to continuous improvement, actively seeking feedback and encouraging innovation. We completely understand the importance of work-life balance and truly care about our employees offering the following benefits:
- 25 days holiday (not including public holidays).
- Macbook + any extra tech or software necessary for your role.
- Flexible business with flexible working arrangements.
- Private medical, dental & vision insurance.
- Income Protection Insurance.
- Employee Assistance Programme (EAP).
- Compassionate leave policy.
- Monthly social events.
- First-hand experience of an early-stage startup - huge ability to make an impact!
We still encourage you to apply even if you feel like you don’t meet all the criteria as you may be a match for this or other roles here at SourceWhale!
Fancy making big waves at SourceWhale? Apply using the link below!
Senior Customer Success Manager - Launch employer: SourceWhale
Contact Detail:
SourceWhale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Launch
✨Tip Number 1
Familiarise yourself with SourceWhale's product and its integration capabilities. Understanding how the platform works and its unique selling points will help you articulate your value during interviews.
✨Tip Number 2
Network with current or former employees of SourceWhale on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your success in onboarding clients and driving adoption of SaaS products. Tailoring your stories to align with SourceWhale's mission will make a strong impression.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges clients might face during onboarding and how you would address them. This proactive approach will highlight your readiness for the role.
We think you need these skills to ace Senior Customer Success Manager - Launch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within the RecTech or SalesTech sectors. Emphasise any previous roles where you successfully onboarded clients or managed accounts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for SourceWhale and its mission. Discuss how your skills align with the role of Senior Customer Success Manager and provide specific examples of your past successes in similar positions.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is clear, concise, and free of errors. Use straightforward language to demonstrate your ability to simplify complex ideas.
Highlight Technical Acumen: Mention any technical skills or experiences that relate to CRM integrations or SaaS products. This will show your capability to handle the technical setup and onboarding processes effectively.
How to prepare for a job interview at SourceWhale
✨Understand the Company Culture
Before your interview, take some time to research SourceWhale's culture. They value transparency, trust, and flexibility, so be prepared to discuss how you align with these values and how you can contribute to their positive environment.
✨Showcase Your Customer Success Experience
Highlight your experience in customer success, particularly in RecTech or SalesTech. Be ready to share specific examples of how you've successfully onboarded clients and driven adoption of SaaS products, as this is crucial for the Senior Customer Success Manager role.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of CRM integrations and business transformation processes. Be prepared to discuss how you've handled technical setups in previous roles and how you can ensure seamless implementation for clients.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this position, practice articulating complex ideas simply. Prepare to discuss how you've effectively communicated with different audiences in the past, ensuring that your training sessions resonate with diverse teams.
